November 2025

Design Researcher

Monica Young

Product managers who drive strategy, development, and launch of products.

Designers who craft user experiences, interfaces, and visual design.

Marketers who drive brand awareness, customer acquisition, and growth across channels.

Applying AI tools and techniques to professional workflows — assign alongside more specific AI topics.

Conducting user interviews, surveys, and usability studies to understand customer needs and validate decisions.

Gain hands-on mastery of AI research tools and frameworks to deliver trusted insights faster while maintaining the rigor that matters.

AI Research Expert | Johns Hopkins PhD

Google

Capital One

Bloomberg

Pinterest

John Whalen, PhD

PhD. O'Reilly author. Host of AI for UX, where I interview AI tool founders.

AI for Customer Research: Delivery Trusted Insights at Scale

CEO, AI Research Leader, Cognitive Scientist, O'Reilly Author

<h3>Why I enrolled</h3>
<ul class="list-disc ml-8"><li><p class="p2-tall">How to efficiently utilize AI to synthesize data.</p></li><li><p class="p2-tall">Learn which AI tools are best for different parts of the research process. </p></li><li><p class="p2-tall">Position AI positively to stakeholders without skepticism. </p></li></ul><p class="p2-tall"> </p>
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    <h3>A breakthrough moment</h3><p class="p2-tall">AI moderation is pretty cool! It felt a little unnatural to speak/converse with, though. Not sure how often/when I would utilize it yet but definitely open to it now. </p>

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<h3>What I’ll apply</h3>

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Certificate

Learn more about this course