How To Measure UX and Its Business Impact

Vitaly Friedman

Sr. UX Lead • LinkedIn Top Voice in UX

How to measure UX and build a strong case for your UX impact on business.

UX always has impact on business. But that impact is incredibly hard to spot between all the business decisions, internal politics and ever changing OKRs.

In this course, we’ll dive into how companies measure UX, how ROI of design work and choose reliable design KPIs to report to senior management. You'll learn how to translate business objectives into practical goals, and how to show your value with KPI trees — for your product.

You'll learn:

  • Key business and product metrics

  • Business ↔ UX value architecture

  • Design KPI trees that visualize value flow

  • How to show ROI of your UX work

  • Leading vs. lagging indicators

  • Causation vs. correlation in UX

  • Reliable UX metrics (TARS, SUS, SUPR-Q etc.)

  • Feedback scoring and gap analysis

  • UX scorecards, and how to establish them

  • Effective survey design, statistical significance

  • How to measure UX in B2B and Enterprise

  • Measure quality of AI UX

  • How companies measure and report UX success

The workshop includes:

🔴 Live and practical sessions (2 weeks)
🪴 Real-life examples and case studies
👫 Dedicated Q&A time for all your questions
🔬 Video recordings, slides, resources, templates
🏅 Well-deserved certificate for your work
🎯 You'll work on UX metrics for your product

What you’ll learn

You'll learn how to set up design KPIs, track and report them, and how to show your incredible impact on business.

  • How to find the right points of leverage to set up your UX efforts for success early — in B2C, B2B and Enterprise

  • How impact actually happens, what's required for it to happen and how it generates real value to real end users

  • How to build a strong case for ROI of your UX efforts by connecting business, product and UX metrics

  • Leading vs. lagging UX metrics, causation vs. correlation, statistical vs. practical significance, metrics vs. KPIs, strategic framing

  • North Star Metric, NPS, MAU, CSAT, ARPU, MRR, ARR, CLTV, ACV, CPA, CTR, activation rate, adoption, churn, drop-off rate, session duration

  • Task-driven UX metrics, SUS, TPI, TARS, AUS, SUPR-Q, UMUX-Lite, UEQ, UX scorecards, task success, error rates, accuracy, frustration, trust

  • How to build a bridge between UX metrics, product metrics and business metrics and visualize the value flow to end users

  • How to attach risks, metrics, KPIs, definition of success and stakeholder mapping to UX initiatives or decisions

  • How to map out design KPIs for many verticals to prevent collisions and handle conflicting priorities across teams

  • How to measure UX impact with very limited access to users, and how to set up a strategy to capture and report design KPIs

  • Key UX metrics for B2B and Enterprise, driving efficiency, error tolerance, stability, accuracy and problem resolution times

  • Internal metrics for design systems, UX research initiatives, how to measure the quality and perceived value of AI UX

  • How to choose and set realistic target times and states: baseline, industry benchmark, current state, desired state.

  • How to shape and report design KPIs to senior management, how often and with what level of detail

  • How UX metrics must fit into the overall UX strategy, and shape design decisions and how they are prioritized

Learn directly from Vitaly

Vitaly Friedman

Vitaly Friedman

20 years of experience • Senior UX Lead @ EU Parliament • Speaker • SmashingMag

European Parliament
Lexware
Otto Group
Axel Springer SE
SmashingConf
See all products from Vitaly

Who this course is for

  • Product designers and product managers who want to track their impact and align design goals with business objectives.

  • Design and UX Leads who want to connect their design initiatives to business outcomes and lead with data-driven insights.

  • UX researchers and practitioners who want to improve UX maturity, articulate value and drive strategic decisions.

What's included

Vitaly Friedman

Live sessions

Learn directly from Vitaly Friedman in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

Your purchase is backed by the Maven Guarantee.

Course syllabus

8 live sessions • 37 lessons

Week 1

Oct 20—Oct 25

    Design Impact and UX Strategy

    7 items

    Business and Product Metrics

    7 items

    UX Project Assignment

    1 item

    Oct

    20

    ⚡ Live: Impact of Design and ROI of UX

    Tue 10/203:30 PM—6:00 PM (UTC)

    Oct

    22

    ⚡ Live: Business and Product Metrics (B2C/B2B/Enterprise)

    Thu 10/223:30 PM—6:00 PM (UTC)

    Oct

    23

    👋 Optional: Open Hour

    Fri 10/233:30 PM—4:30 PM (UTC)
    Optional

Week 2

Oct 26—Nov 1

    UX Metrics and Design KPIs

    9 items

    Oct

    27

    ⚡ Live: UX Metrics and Design KPIs

    Tue 10/274:30 PM—7:00 PM (UTC)

    Oct

    29

    ⚡ Live: Design KPI Trees

    Thu 10/294:30 PM—7:00 PM (UTC)

    Oct

    30

    👋 Optional: Open Hour

    Fri 10/304:30 PM—5:30 PM (UTC)
    Optional

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See what works (and what doesn’t) by exploring real-world examples of AI interfaces.

Schedule

Live sessions

6 hrs / week

Includes choosing metrics, strategic planning, implementing measurement programs, and analyzing UX impact.

    • Tue, Oct 20

      3:30 PM—6:00 PM (UTC)

    • Thu, Oct 22

      3:30 PM—6:00 PM (UTC)

    • Fri, Oct 23

      3:30 PM—4:30 PM (UTC)

UX Projects

4-6 hrs / week

Live sessions with collaborative and individual work on projects

Video lessons

4-6 hrs / week

Watching quality video recordings with examples, measurement frameworks, incl. manually written English subtitles

Testimonials

  • The versatility of the course truly stands out. Unlike many other resources on the subject, it’s highly applicable to B2B and enterprise software, addressing complex, non-linear workflows where traditional conversion metrics fall short.

    I was particularly impressed by the depth of the material, thoughtfully packed into many hours of engaging video content. It’s an invaluable resource for anyone looking to be more intentional and systematic about user experience.

    Testimonial author image

    Slava Shestopalov

    Design Manager
  • You know how everyone keeps saying “Designers need to understand the language of the business!” — and then you are “Okay, but, how?”. Well, Vitaly is teaching you exactly how to do that! This is a very practical course, full of great examples and tips, to help you understand different business and UX metrics.

    This will help you measure design success, and have a bigger impact in your company! It’s a great course for anyone who wants to go beyond pixel pushing, into a more strategic role, but doesn’t know where to start.

    Testimonial author image

    Stéphanie Walter

    UX Researcher, Strategist
  • If you’re like me and mainly focus on the design side of UX, this course was the missing link for me to make my design more impactful and aligned with business goals. It made understanding metrics and KPIs so much easier with real-world examples and practical tips.

    I loved that the videos break things down clearly — simple and to the point. I came away with new insights on connecting my design work to measurable outcomes, which I didn’t have before. It’s definitely worth it if you want to grow your UX skills!

    Testimonial author image

    Christine Vallaure

    Product Designer
  • Metrics are hard, and Vitaly’s teaching is an in-depth shortcut delivered warmly and positively as always. He makes sense of a wide landscape of options to help you choose the right metrics that fit into your work and organization’s culture.

    Testimonial author image

    Nathan Curtis

    Design System Consultant
  • The course on measuring UX is a yet another impactful course! It reconciles UX with business objectives in a novel yet much required manner, arming anyone interested in UX as a means to drive successful business outcomes — with every good and vetted tool there is to do exactly that. For anyone interested in this topic, this course is a must-have.

    Testimonial author image

    Tejas Kumar

    Front-End Engineer
  • As a developer, it’s so easy to get hyper-focused on the code itself and lose sight of the bigger picture. This friendly course provides a ton of “aha” moments that will help you make better decisions for the people using your sites.

    Testimonial author image

    Cassie Evans

    Designer, Illustrator, Animator

Frequently asked questions

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