Sr. UX Lead • LinkedIn Top Voice in UX

UX always has impact on business. But that impact is incredibly hard to spot between all the business decisions, internal politics and ever changing OKRs.
In this course, we’ll dive into how companies measure UX, how ROI of design work and choose reliable design KPIs to report to senior management. You'll learn how to translate business objectives into practical goals, and how to show your value with KPI trees — for your product.
You'll learn:
Key business and product metrics
Business ↔ UX value architecture
Design KPI trees that visualize value flow
How to show ROI of your UX work
Leading vs. lagging indicators
Causation vs. correlation in UX
Reliable UX metrics (TARS, SUS, SUPR-Q etc.)
Feedback scoring and gap analysis
UX scorecards, and how to establish them
Effective survey design, statistical significance
How to measure UX in B2B and Enterprise
Measure quality of AI UX
How companies measure and report UX success
The workshop includes:
🔴 Live and practical sessions (2 weeks)
🪴 Real-life examples and case studies
👫 Dedicated Q&A time for all your questions
🔬 Video recordings, slides, resources, templates
🏅 Well-deserved certificate for your work
🎯 You'll work on UX metrics for your product
You'll learn how to set up design KPIs, track and report them, and how to show your incredible impact on business.
How to find the right points of leverage to set up your UX efforts for success early — in B2C, B2B and Enterprise
How impact actually happens, what's required for it to happen and how it generates real value to real end users
How to build a strong case for ROI of your UX efforts by connecting business, product and UX metrics
Leading vs. lagging UX metrics, causation vs. correlation, statistical vs. practical significance, metrics vs. KPIs, strategic framing
North Star Metric, NPS, MAU, CSAT, ARPU, MRR, ARR, CLTV, ACV, CPA, CTR, activation rate, adoption, churn, drop-off rate, session duration
Task-driven UX metrics, SUS, TPI, TARS, AUS, SUPR-Q, UMUX-Lite, UEQ, UX scorecards, task success, error rates, accuracy, frustration, trust
How to build a bridge between UX metrics, product metrics and business metrics and visualize the value flow to end users
How to attach risks, metrics, KPIs, definition of success and stakeholder mapping to UX initiatives or decisions
How to map out design KPIs for many verticals to prevent collisions and handle conflicting priorities across teams
How to measure UX impact with very limited access to users, and how to set up a strategy to capture and report design KPIs
Key UX metrics for B2B and Enterprise, driving efficiency, error tolerance, stability, accuracy and problem resolution times
Internal metrics for design systems, UX research initiatives, how to measure the quality and perceived value of AI UX
How to choose and set realistic target times and states: baseline, industry benchmark, current state, desired state.
How to shape and report design KPIs to senior management, how often and with what level of detail
How UX metrics must fit into the overall UX strategy, and shape design decisions and how they are prioritized

20 years of experience • Senior UX Lead @ EU Parliament • Speaker • SmashingMag


Product designers and product managers who want to track their impact and align design goals with business objectives.
Design and UX Leads who want to connect their design initiatives to business outcomes and lead with data-driven insights.
UX researchers and practitioners who want to improve UX maturity, articulate value and drive strategic decisions.

Live sessions
Learn directly from Vitaly Friedman in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
Your purchase is backed by the Maven Guarantee.
8 live sessions • 37 lessons
Oct
20
Oct
22
Oct
23
Oct
27
Oct
29
Oct
30
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The current state of AI interfaces, common challenges, and user expectations.
Master techniques to shape AI output and help users articulate their goals through prompt engineering and templates.
Discover how to embed AI into your product smoothly.
See what works (and what doesn’t) by exploring real-world examples of AI interfaces.
Live sessions
6 hrs / week
Includes choosing metrics, strategic planning, implementing measurement programs, and analyzing UX impact.
Tue, Oct 20
3:30 PM—6:00 PM (UTC)
Thu, Oct 22
3:30 PM—6:00 PM (UTC)
Fri, Oct 23
3:30 PM—4:30 PM (UTC)
UX Projects
4-6 hrs / week
Live sessions with collaborative and individual work on projects
Video lessons
4-6 hrs / week
Watching quality video recordings with examples, measurement frameworks, incl. manually written English subtitles
The versatility of the course truly stands out. Unlike many other resources on the subject, it’s highly applicable to B2B and enterprise software, addressing complex, non-linear workflows where traditional conversion metrics fall short.
I was particularly impressed by the depth of the material, thoughtfully packed into many hours of engaging video content. It’s an invaluable resource for anyone looking to be more intentional and systematic about user experience.

Slava Shestopalov
You know how everyone keeps saying “Designers need to understand the language of the business!” — and then you are “Okay, but, how?”. Well, Vitaly is teaching you exactly how to do that! This is a very practical course, full of great examples and tips, to help you understand different business and UX metrics.
This will help you measure design success, and have a bigger impact in your company! It’s a great course for anyone who wants to go beyond pixel pushing, into a more strategic role, but doesn’t know where to start.

Stéphanie Walter
If you’re like me and mainly focus on the design side of UX, this course was the missing link for me to make my design more impactful and aligned with business goals. It made understanding metrics and KPIs so much easier with real-world examples and practical tips.
I loved that the videos break things down clearly — simple and to the point. I came away with new insights on connecting my design work to measurable outcomes, which I didn’t have before. It’s definitely worth it if you want to grow your UX skills!

Christine Vallaure
Metrics are hard, and Vitaly’s teaching is an in-depth shortcut delivered warmly and positively as always. He makes sense of a wide landscape of options to help you choose the right metrics that fit into your work and organization’s culture.

Nathan Curtis
The course on measuring UX is a yet another impactful course! It reconciles UX with business objectives in a novel yet much required manner, arming anyone interested in UX as a means to drive successful business outcomes — with every good and vetted tool there is to do exactly that. For anyone interested in this topic, this course is a must-have.

Tejas Kumar
As a developer, it’s so easy to get hyper-focused on the code itself and lose sight of the bigger picture. This friendly course provides a ton of “aha” moments that will help you make better decisions for the people using your sites.

Cassie Evans
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