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Enterprise AI: Safe-Guarding Human Expertise Using the Cynefin Framework
Paul Bryan
Product team leadership training at Netflix, Google, Meta, Linkedin, Booking.com
Expertise drain is a hidden risk of AI workflow automation
When enterprise leaders evaluate generative AI, the conversation almost instantly turns to velocity and head-count efficiency: “How much faster can we ship? How many FTEs can we reallocate?”
While the short-term gains are real, an insidious structural risk sits right beneath the surface: The Expertise Erosion Paradox.