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Free Lesson
Beyond document search: connecting the context agents need
Part of Global AI Builder Series: by The Gen Academy
60 min
Oct 16, 2026 12:00 PM
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What you'll learn
Knowing when search is enough
Where document retrieval helps, and when an agent needs business records and their relationships.
Connecting information across tools
Linking customers, issues, owners, and dependencies so an agent can follow the context behind a question.
Building an answer you can check
Tracing conclusions back to their sources and making missing or contradictory information visible.
Putting it together
Walking through how an agent could identify affected customers and the commitments made to them.
Why this topic matters
“Which customers are affected by this bug, and what have we promised them?” Answering means connecting customer conversations, support tickets, product details, and engineering updates. Join Ahmed Bashir, CTO at DevRev, to explore the knowledge layer behind AI agents: finding relevant information across tools, understanding relationships, and handling gaps or conflicting evidence in a customer-impact scenario.
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