The UX of AI Agents: Designing for Trust and Control

Hosted by Rupa Chaturvedi

Tue, Jan 20, 2026

5:00 PM UTC (45 minutes)

Virtual (Zoom)

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Advanced AI & Agentic Design
Rupa Chaturvedi
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What you'll learn

Why Users Want Delegation But Resist Losing Control

Understand the psychological barriers to agent adoption and what it actually takes to overcome them.

Three Design Mechanisms That Build Agent Trust

Learn the framework: legibility (what it's doing), boundaries (what it won't), reversibility (how to undo).

Patterns for Agent UX That's Working Now

See real examples of agent UX done well vs. poorly, plus a framework to evaluate your own designs.

Why this topic matters

The shift from assistive to agentic AI creates a new design challenge: users want the benefits of delegation without losing control. Getting this balance right is what separates agents people use from agents people abandon. This session gives you a practical framework for designing agent experiences that feel safe to delegate to.

You'll learn from

Rupa Chaturvedi

Founder - Human Centered AI Institute, Design Leader, Adjunct Lecturer- Stanford

Rupa Chaturvedi is a product design leader with 15+ years of experience at Amazon, Google, Uber, and AI startups. She’s the founder of Human Centered AI Institute, offering coaching and corporate training in AI product design. Rupa has contributed to key AR/AI/ML technologies at Amazon and Uber and holds an MS in Product Design from Stanford. She’s also an inventor with 18+ patents, a UX design instructor at Stanford, and a mentor in the tech and food startup spaces.

Previously at

Uber
Google
Amazon
Stanford University

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