Free Lesson
FDE Customer Discovery: Business Value Before You Build
60 min
Oct 22, 2026 1:30 PM
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What you'll learn
Run discovery that extracts the logic
Questioning techniques from live FDE deployments that turn tacit know-how into requirements you can build against.
Reach the operators, not just the project champion
Why the champion rarely knows how the work gets done, and how to get time with the people who do.
Keep sponsors, champions and operators aligned to delivery
A cadence for surfacing disagreement early, so scope holds as the FDE moves the project from discovery into delivery.
Why this topic matters
An FDE's hardest job is no longer building; it is working out what to build. In Milos's deployments across logistics, wholesale, manufacturing, insurance and finance, how well discovery extracts the operational logic decides whether a project takes four weeks or sixteen. Most of that logic lives in people's heads, not in documents, and the champion is rarely the operator who runs the work. This session shows how FDEs close that gap.
