Three Illusions in Software Delivery

Hosted by Elisabeth Hendrickson and Joel Tosi

Thu, May 28, 2026

4:00 PM UTC (1 hour)

Virtual (Zoom)

Free to join

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What you'll learn

How to spot common illusions

Dispel illusions so you can see what's real, then make better decisions.

Why improvement attempts often backfire

Software delivery is non-linear and adaptive. When you poke the system, the system pokes back.

When and how to intervene (or not)

Learn to read signals and find better levers...but sometimes the best thing to do is nothing.

Why this topic matters

Software development is in a moment of flux. It’s exciting, but also hard and even scary. Pulling from the forthcoming book Signals & Levers, this session introduces core systems thinking concepts to help you navigate these tumultuous waters more effectively. Learn to see deeper into the system, reason about influences affecting software delivery, and improve outcomes with better decisions.

You'll learn from

Elisabeth Hendrickson

Engineering executive. Systems thinker. Author, Signals & Levers and Explore It!

Joel Tosi

CTO/Technical Coach. Systems Thinker. Author Signals & Levers, Create Your Dojo.

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