How to scale the impact of Design Ops in organisations

Hosted by Laurent Christoph

68 students

In this video

What you'll learn

The 5Ps of Design Operations

Assess the maturity of your design organisation and operations with the 5Ps of Design Ops

The 3D framework of Diligence, Decision and Discipline

Learn how to apply the 3D framework, a practical blueprint for driving meaningful change and scaling design capability.

1 of my favourite approaches for influencing decision-makers

Stakeholder management & influencing is critical to driving impact. I'll share one of the best way to do it

Why this topic matters

Design Operations aims to improve the performance of the design organisation to drive business outcomes. To do this, we need two things: an assessment of the design org and its operations across the 5Ps AND a strategic way of choosing and delivering the right Design Ops initiatives. That's what it takes to have impact, avoid predictable pitfalls and establish yourself as a strategic partner.

You'll learn from

Laurent Christoph

Design Ops Leader, 17 yrs experience, Ex-Lloyds Banking Group, Ex-ClearScore

Established leader in Design Operations, scaled Design at Lloyds Banking Group (biggest UK retail bank with 30m customers), set up Design Ops practice at Fintech ClearScore (24m users, 5 countries), Design Ops speaker.

Delivered many successful Design Ops initiatives including Design Thinking Entreprise programme to 5,000 employees, £600,000+ productivity gains, successful careers frameworks, employee engagement and retention programmes, communities of practice, Research Ops strategy, organisational operating model and more.

Previously at