Erin Essex is a versatile, Senior Interaction Designer at Youtube with over 20+ years of design experience. Her work has spanned over web apps, native apps, SaaS tools, data analysis tools, drone collaboration and more across agencies, startups, and big tech. Her diverse skillset complemented by her psychology background enables her to understand user behavior and empathize with user needs over the most complex of products. As a sought after speaker, Erin is also an educator and has been teaching design and theory for over 6+ years. Her ultimate goal is to help people leverage technology to simplify their lives and to foster trust in the advent of developing tech.

Alicia Gonzalez is a Senior Learning Specialist with a background in education, consulting, and learner engagement. In this lesson, she will be asking our subject matter expert, Erin Essex, some thought provoking questions on the psychology and tactics behind creating a strong first impression.