I’m an AI‑first hospitality brand strategist who cares deeply about how technology feels to guests and to the teams serving them. At Zzzing, I sit at the intersection of brand, guest experience, and AI, building systems that let us grow fast without losing the human warmth people remember. Working across hotels and vacation rentals, I’ve specialised in non‑technical, human‑centred AI and co‑created Zoe, our guest‑experience agent that now manages most day‑to‑day communication while keeping hospitality personal. I’m also an active industry speaker and podcast guest, sharing real stories of how AI can protect your brand, free your team from 24/7 inbox duty, and give hospitality back to humans.