Carol leads a consultancy focused on helping organizations see maximum impact from customer insights, whether or not they have an internal research team. She provides 1:1 coaching/advising and group training, through either internal engagements with companies or via public workshops on Maven. She's been working in user experience for over 25 years. Carol started the research practice at Kelley Blue Book and Edmunds from scratch, and led user research at NerdWallet. 

Carol holds Master's degrees in both Human Factors and Dance Ethnology. She's been an invited speaker on several podcasts, meetups, and conferences, and has published articles in books on user research best practices.