Turned underperforming teams and failing business units into high-performing systems—hitting 200%+ targets, rebuilding KPIs, redesigning ways of working, and operations, and promoting managers who could lead independently.

Led the highest-performing regional team for six consecutive months, directed teams of up to 28 staff across ops, sales, and compliance, and delivered 98%+ compliance and 100% customer satisfaction in complex environments.

Rachel is the creator of Work 2.0, a Top 100 global business newsletter focused on leadership, AI, and the future of work, and host of Work 2.0: The Podcast, where I've interviewed founders, CEOs, and future-of-work experts.

Rachel also teaches The Manager OS, the course every leader needs to survive change, AI, and the future of work.

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