Sue Lhymn is an HRIS Manager with over 25 years of experience leading enterprise systems from requirements to real-world results. Her career spans HRIS, financial systems, ERP, and data analytics, giving her a diversified end-to-end view of how systems, data, and business outcomes truly connect.

Sue holds a Ph.D. in Data Science, where her research focused on improving the explainability of complex, black-box models, turning opaque systems into transparent, trustworthy decision tools. She also holds an MBA and a Bachelor’s degree in Management Science and Information Systems, grounding her technical expertise in strong business and systems thinking.

She is HRIP-certified, a Mendix Rapid Developer, and Six Sigma certified, reflecting her practical focus on data integrity, process quality, and scalable system design. Sue has written for industry publications on ERP and systems requirements best practices and has presented at conferences on system design and implementation.

Having seen firsthand how unclear requirements and poorly designed processes lead to rework, cost overruns, and increased delivery risk, Sue is passionate about teaching practical, quality-driven approaches that help teams deliver systems that actually work.

Laura Harris is an award-winning systems and data scientist, educator, and consultant who specializes in translating complex, high-stakes work into clear, actionable practice.

She holds a Ph.D. in Biomedical Informatics and has spent her career working at the intersection of data, quality, and decision making, from pharmaceutical and biomedical research to analytics education and workforce training. Her experience spans regulated environments where rigor, traceability, and repeatability matter, including clinical research, bioinformatics pipelines, and large-scale training systems.

Laura has led and taught across industry and higher education, designing applied curricula, mentoring practitioners, and helping teams turn abstract standards and requirements into processes that actually work in practice. She is currently preparing for ISO 9001 Lead Implementer certification and is responsible for applying ISO-aligned quality practices within her own business.

Her work focuses on making quality usable so teams can reduce risk, improve outcomes, and scale with confidence.