How I Use AI to Track User Sentiment Across Tools

Hosted by Kate Lovejoy and Linda Mutricy

Thu, Jul 31, 2025

7:00 PM UTC (30 minutes)

Virtual (Zoom)

Free to join

63 students

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Go deeper with a course

AI Automation Bootcamp for Operations Leaders
Linda Mutricy
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What you'll learn

Go from AI curious to AI implementer

Move beyond experimentation and build real AI workflows that save time and create tangible impact.

Build your own automated insight digest

Get the exact process I used to summarize customer insights across Slack, Intercom, and call transcripts—using AI.

Scale yourself without hiring

Learn to use AI to handle repeatable work so you can focus on strategic, high-impact tasks.

Why this topic matters

You'll learn how to actually implement your first agentic AI flow to summarize Customer Success insights across customer calls, chats, and Slack. Save hours on customer success review every week, with no coding skills required. Go from dabbling in AI to using it to save time, gain leverage, and stay focused on what matters. If you work in ops, CS, or product, this skill makes you indispensable.

You'll learn from

Kate Lovejoy

10+ yrs startup ops; taking AM orgs 0→$50M. Now building w/ AI

Kate Lovejoy is an experienced startup operator who has spent the past decade building and scaling post-sales and operational functions at high-growth companies. She’s currently Head of Customer Success at Poolday, an AI-powered video platform, where she’s the first go-to-market hire and leads everything from onboarding to customer education and strategic growth.

Before Poolday, Kate held leadership roles at mobile gaming and ad tech companies including CrossInstall (acquired by Twitter) and Adikteev, where she led global teams and partnered with top studios on retention and re-engagement strategies. She’s passionate about helping others move from playing with AI to actually putting it to work.

Linda Mutricy

10 years automating internal Ops workflows; AI software engineer for CPG brands

Linda has automated data-intensive internal operations workflows for 10 years, on teams at UC Berkeley, Citi, and Flexport.

She currently helps mid-market CPG companies automate their internal processes through her AI startup, Crafty Crow.

With AI know-how and Crafty Crow AI SaaS, clients regain 20+ hours a week and save 50-80% of costs as compared to hiring or engaging agencies.

Learn directly from Kate Lovejoy and Linda Mutricy

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