Human By Design: Using AI Without Breaking Trust

Hosted by Christina Garnett

Wed, Mar 4, 2026

5:00 PM UTC (1 hour)

Virtual (Zoom)

Free to join

By continuing, you agree to Maven's Terms and Privacy Policy.

Invite your network

Go deeper with a course

Relational Trust Infrastructure

Christina Garnett

View syllabus

Wed, Mar 4, 2026

5:00 PM UTC (1 hour)

Virtual (Zoom)

Free to join

Invite your network

Go deeper with a course

Relational Trust Infrastructure

Christina Garnett

View syllabus

What you'll learn

Task vs relationship automation

Learn which work AI should handle and where automation damages trust instead of improving experience.

Where care signals live

Understand where customers interpret effort, respect, and presence and how AI can unintentionally erase them.

Why speed can erode trust

See how over-optimization, instant replies, and silence create distance even when outcomes look better.

Moments that must stay human

Identify the CX, support, and community moments where AI should never replace human judgment.

Design AI as support, not replacement

Use AI to strengthen teams and systems without letting it become the face of the relationship.

Why this topic matters

AI is being added to customer experiences without clear guardrails. When automation replaces care, trust erodes quietly before metrics change. This topic matters because loyalty is built through human signals. Teams need to know where AI helps and where it harms so efficiency doesn’t come at the cost of relationships.

You'll learn from

Christina Garnett

Chief Customer Officer and Author of Transforming Customer-Brand Relationships

Christina Garnett is an award-winning Fractional Chief Customer Officer, customer experience strategist, and the author of Transforming Customer–Brand Relationships (Kogan Page, 2025). Her work focuses on helping brands build emotional connection, customer advocacy, and long-term loyalty through intentional customer experience, community engagement, and brand storytelling.

Christina has worked with small businesses, startups, and Fortune 500 companies through her roles at neuemotion, HubSpot, the Small Business Development Center (SBDC), and ICUC. Her insights have been featured in Adweek, Campaign US, Forbes, and HubSpot Academy, and she has spoken at global industry events including INBOUND, CNX, and Digital Summit.

With a background in CX strategy, social listening, and community-building, Christina helps organizations design customer experiences that are felt, not just measured.

Have Worked With

By continuing, you agree to Maven's Terms and Privacy Policy.