Confidently write and deliver feedback that builds trust and drives growth
Performance review season can feel like a minefield — balancing honesty with empathy, accountability with care, and the pressure to “get it right.”
Most managers were never trained to write or deliver feedback that truly helps people grow. Instead, reviews become vague, personality-driven, or so cautious they lose impact. The result? Missed opportunities for clarity, motivation, and trust.
This course changes that. You’ll learn a simple, repeatable process to write evidence-based feedback grounded in clear expectations — not bias or conjecture — and deliver it with humanity and confidence. You’ll walk away with frameworks, language, and habits you can use immediately.
I bring both perspectives: as a leadership coach, I help people grow through conversation and reflection; as a former Chief People Officer, I understand the systems, equity, and culture that shape reviews. Throughout, you’ll also use AI-driven prompts to refine your feedback, check for bias, and coach yourself through challenging moments.
By the end, you’ll see performance reviews not as a dreaded task, but as one of your most powerful leadership tools — a chance to build clarity, trust, and growth on your team.
What you’ll learn
Learn to write fair, evidence-based reviews and deliver feedback that builds trust, clarity, and growth as a confident leader.
Learn to apply the Situation–Behavior–Impact (SBI) model to anchor feedback in facts.
Practice translating vague, personality-driven feedback into observable examples
Use role-based rubrics and job descriptions to align comments with expectations
Follow a step-by-step framework to plan and structure review conversations.
Observe live demos and case studies showing how to balance honesty with empathy.
Build habits for staying calm and centered when feedback feels uncomfortable.
Identify common bias traps and learn language swaps that promote inclusion.
Use AI and self-audit checklists to review and refine your own writing.
Explore examples of biased vs. objective phrasing to see the difference in impact.
Learn coaching-style questions that create dialogue without losing direction
Watch modeled examples of redirecting defensive or emotional responses
Practice ending with a growth-focused next step to sustain momentum.
Master the SBI and MOCHA frameworks for writing and structuring reviews.
Use templates and guided exercises to make feedback specific and actionable
Link every comment to a competency or measurable performance goal.
Use guided reflection prompts to prepare for and debrief tough conversations.
Apply AI-generated coaching questions to clarify intent and tone.
Develop a repeatable review process you can rely on every evaluation cycle.
Learn directly from Lisa
Lisa Friscia
Leadership coach & fractional CPO helping leaders lead with clarity & care
Who this course is for
For first-time managers writing reviews for the first time who want a fair, clear process that builds trust—not tension
For experienced managers seeking structure, reflection, and practical tools to write and deliver reviews with more confidence.
For HR or People leaders who guide others through review season and want fresh frameworks and language to strengthen feedback
Prerequisites
None!
No prep needed—just bring one employee or team you’ll be writing a review for. You’ll leave with language, tools, and confidence to use righ
What's included
Live sessions
Learn directly from Lisa Friscia in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
Course syllabus
4 live sessions • 3 lessons
Week 1
Dec
9
Writing a Fair, Evidence-Based Review
Dec
11
Delivering the Review Conversation with Humanity
Week 1 Materials
Week 2
Dec
16
Optional: Open Office Hours
Dec
18
Optional: Open Office Hours
Free lesson
Clarifying Roles and Decisions to Unlock Team Performance
Clarify team roles
Learn and use simple frameworks that helps reduce overlap, confusion, and dropped balls.
Understand the difference between involvement and ownership
Learn and apply a tool to define who decides, who contributes, and who’s informed.
How to reset and clarify when things get muddy
Things can get unclear as a plan meets reality. Walk away with a simple script and strategies oyu can use
Schedule
Live sessions
3-4 hrs / week
This is more of a sprint than a course. 3 hours of coursework, with light reflection work in between. Office hours the next week are optional but recommended for further support!
Tue, Dec 9
5:00 PM—6:30 PM (UTC)
Thu, Dec 11
5:00 PM—6:30 PM (UTC)
Tue, Dec 16
5:00 PM—6:00 PM (UTC)
Thu, Dec 18
5:00 PM—6:00 PM (UTC)
Projects
1 hr / week
Project work is optional. You'll have the ability to submit a section of your review or script for feedback.
Async content
1-2 hrs / week
Readings are provided to preview the course and reinforce learnings. While I suggest folks reviewing pre-reads, it is not mandatory.
Success stories
Lisa's sessions were consistently highly engaging and immediately actionable. She created space to not just learn new information, but to problem solve, workshop, and action plan how to implement your takeaways into the day to day work. I have been able to immediately apply my learning to make quick, meaningful changes in my work and practice.
Ajaka Roth
SVP, 10upLisa helped me cut through the noise. Her trainings have made me more confident in my leadership ability. It has also provided resources to pull from instead of making it up on the fly or constantly feeling like I am guessing!
Josh Brown
Managing Partner, CodeGreen
Frequently asked questions
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$300
USD