Manage Conflict in Teams
10 Days
·Cohort-based Course
Become the superhero who transforms bickering and hostility into smiles and wins all around.
Manage Conflict in Teams
10 Days
·Cohort-based Course
Become the superhero who transforms bickering and hostility into smiles and wins all around.
Course overview
The Skills, Tools, and Rules You Need to Manage Conflict Constructively.
In Manage Conflict at Work you will learn the skills, tools, and rules you and your teams need to
· manage your own emotions,
· discover everyone's interests,
· develop options for agreement,
· understand everyone's walkaway alternatives,
· use standards of fairness to assess proposals,
· keep the process on track to achieve better outcomes for all involved, and
· craft wise agreements.
Imagine having a superpower for transforming simmering or explosive conflict into harmony.
You will learn through games, hands-on simulation exercises, live cohort sessions, watch-anytime videos, eBooks, and other course materials. This course includes 4 live 90-minute sessions during which we will complete simulation exercises, share questions and answers, and practice being a team. You also have the opportunity to share and discuss challenges you face at work.
You will learn the same skills, tools, and rules used by the world’s top diplomats, mediators, and negotiators to resolve seemingly intractable conflicts in South Africa, Northern Ireland, and Bosnia and Serbia. Developed at the Harvard Program on Negotiation and MIT by Roger Fisher, Bill Ury, Larry Susskind, and others, this method of collaborative conflict management has been used by thousands of managers and mediators to resolve all kinds of disputes from mundane disagreements about where to hold a meeting to labor-management strife to history-changing political conflicts.
This course is made for you if . . .
01
You’re a Project manager who needs to resolve the conflicts that cause projects to be late, over budget, or fail altogether.
02
You’re an HR Professional challenged by high turnover, destructive conflicts, misconduct, and complaints about meaningless meetings.
03
You're a Product Manager dealing with delays and the inevitable squabbles associated with bringing a new product or service to market.
What you’ll get out of this course
Why We Fight: The Main Sources of Conflict
Different interests, perspectives, values, personalities, work styles, perceptions, memories, and goals as well as the need to protect status and self-esteem can lead to conflicts. You will learn how these differences can lead to conflicts that threaten to wreck relationships.
Manage Your Emotions in Conflict
Anger, fear, frustration, anxiety, guilt, shame, powerlessness, resentment, and betrayal are among the more common emotions we feel when thrust into a conflict. You'll learn the skills, tools, and rules that will help you manage this critical aspect of conflict resolution.
Manage the Process
Separate the People from the Problem and use a Process that helps everyone get an outcome that is better than their walkaway alternative. You'll learn the skills, tools, and rules of collaborative processes that help top diplomats and crisis negotiators Get to Yes.
Manage the Substance of the Dispute
On the surface, all conflicts are about something--a job assignment, a promotion, compensation, strategies, budgets, office politics, and personal misconduct. You'll learn how to develop a shared understanding of the facts and respect underlying values, norms, and interests.
Communicate Effectively
Effective conflict management occurs through good tools, processes, and practices that assure the best communication possible. Great conflict managers pay careful attention to communication processes. This course shows you how to do that.
The Power of Nice: Grow Trust as You Resolve the Conflict
You will learn the skills, tools, and rules that help master negotiators develop a working relationship of trust as they work on resolving conflicts. Always be constructive. Mind your manners. Keep your word. It costs nothing to be nice and pays huge dividends.
Craft Wise Agreements
The conflict is not fully resolved until you put the agreement in writing. You'll learn the basic skills, tools, and rules of crafting agreements that last and benefit all parties.
Manage Conflict in Teams
Course Author and Cohort Leader
Dr. Mike Palmer
Mike Palmer is a knowledge processor with over 40 years of practical experience helping small, medium, and large organizations Get Along and Do Good Work.
Mike says, "Learning the collaborative method of conflict management dramatically changed my life and career."
A mediator, legal risk manager, author, educator, entrepreneur, and international consultant, Mike has resolved hundreds of lawsuits, written books and articles, taught university courses, and conducted workshops for Fortune 500 companies on conflict management, collaborative negotiation, and decision making.
Mike is the author of Win Before Trial: What Lawyers and Clients Must Know to Get the Best Outcomes Possible. He developed a software tool to help assess the value and risks of legal disputes. And he founded Legal Risk Management to help mediators and lawyers learn collaborative methods for resolving the most bitter conflicts.
Mike has helped corporate executives, healthcare teams, banks, academic faculties, lawyers, nonprofits, and individuals resolve all kinds of conflicts. Mike holds doctorates in both the social sciences and law and has taught law, conflict management, philosophy, and business ethics in top-tier colleges and universities for decades.
In Manage Conflict in Teams, Mike focuses that body of knowledge and skill on helping HR professionals, startup teams, and project leaders acquire the skills, tools, and rules they need to prevent and manage conflict constructively, creatively, and collaboratively.
Course syllabus
Week 1
Feb
28
Introduction and Overview
Mar
2
Managing Emotions in Conflict
New Module
Week 2
Mar
7
Manage the Process and the Substance with the 8 elements of collaborative conflict management.
Mar
9
Growing Trust and Crafting Wise Agreements
Course schedule
4-6 hours per week
Tuesdays & Thursdays
1:00pm - 2:30pm EST
We meet live twice a week in 90-minute sessions. Recorded videos, guides, and quizzes supplement the meetings.
Next Cohort Starts March 14, 2023
The next cohort is limited to 12 people. It starts on Tuesday, February 21 and continues through March 2.
Weekly projects
2 hours per week
To get the most from this course and to contribute your part, you will need to prepare for the live sessions by watching the videos, reading confidential instructions for simulated exercises, and reviewing the printed materials.
Learning is better with cohorts
Roll-up-your-sleeves Learning
You'll engage in simulated negotiations of real-life conflicts to practice the skills, tools, and rules of collaborative conflict management.
The Cohort Becomes a Team
We limit the cohort to 12 to enable three groups of 4 people to function as teams with the goal of helping each other become better conflict managers.
Deepen Relationships
You'll be part of a community of like-minded people who want to learn and grow alongside you.
Frequently Asked Questions
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