Conversational AI Masterclass


(23 ratings)


5 Days


Cohort-based Course

Industry experts from Alexa AI and Google show you real-life case studies and frameworks so you can design and build successful AI products

Course overview

Build Conversational AI products that WOW your users!

Unlock the power of AI to design and launch cutting-edge conversational experiences that captivate your audience!

What is Conversational AI? Conversational AI products mimic human communication via voice or text. ChatGPT has captured the world's imagination - but there are other options to consider, depending on your users and business goals!

Join our course led by industry pros and learn the secrets to picking the perfect project, crafting and prototyping engaging user experiences, measuring success, and launching your product with confidence.

Through our unique '3 D' framework (Define - Design - Deploy) you'll learn how to build the case for your project, design and test mockups and even how to build a working prototype! No technical or programming background required.

On top of 3 live virtual workshops with the instructors, you'll also get:

• A downloadable resource guide filled with tools, templates and checklists based on industry best practices

• A video walkthrough of how to fine-tune ChatGPT with your own data to build a prototype (no coding required!)

• LIFETIME access to our growing community of professionals who want to leverage AI in their products and businesses using industry best practices

By the end of this course, you'll have a solid understanding of the basics of conversational AI design and be well on your way to creating your own successful conversational AI experiences.

Don't miss this opportunity to learn from industry experts and take your conversational AI skills to the next level. Enroll now and start building the future of conversational AI!

Who is this course for


Product Managers interested in learning how to identify use cases, determine ROI, iterate with design to build Conversational AI products


UX Designers who want to design delightful Conversational AI experiences and collaborate with cross-functional stakeholders


Startup Founders, Consultants and AI Enthusiasts who want to get buy-in for a vision, then design and build a Conversational AI prototype

What you’ll get out of this course

Understand When to Apply Conversational AI

You'll learn where conversational experiences have succeeded, where they've failed, frameworks to evaluate if your use case is a fit, and how to build a business case for your project.

Learn Principles for Conversational and AI Design

Learn the key considerations to consider when designing text-based conversational experiences. Get hands-on building conversational UX prototypes, and learn how to iterate on designs with stakeholders efficiently.

Know How to Build and Launch a Live Conversational System

Getting from design to production can be a daunting path. We'll examine the choice of building vs. buying 3rd party conversational tools and APIs (like OpenAI's chatGPT), the lifecycle of an AI project, setting release criteria and measuring success.

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Here's what our students are saying...

Students loved our course material, the delivery and our online community.

More Reviews

        This course was incredibly impactful. Rupa and Polly packed decades of expertise into a highly engaging course. They did a fantastic job of demystifying the world of Conversational AI and making the "complex simple" for those of us who are newer to the space. I am eager to participate in additional courses offered by Polly and Rupa.
Mary Mellino

Mary Mellino

Founder and Chief Discovery Officer at RiseMynd
        This course was extremely informative. I really like decks, documents and resources as well as the slack channel. Polly and Rupa are both enthralling. The amount of knowledge they have is staggering.
Anne Cantera 

Anne Cantera 

UX Manager, The Inclusive Group
        The course really captures the zeitgeist of AI in our time. Appreciated the attention and care that Polly and Rupa gave to facilitate the discussions and the responsive ways they adjusted to the needs of the group. The interactions with my cohort group highlighted ways that our backgrounds are powerful sources of unique and insightful viewpoints.
Principal Technical Program Manager

Principal Technical Program Manager

Walmart Global Health
        I loved this course. Lots n lots of key concepts explained with very practical examples that I could relate too. I currently support 16 Alexa experiences as a Program Manager and work very closely with Product Managers - an insight into a Product Mgmt roadmap and environment, walking backwards was very well tied into this course.
Sr Manager, Alexa AI Devices

Sr Manager, Alexa AI Devices

        Designing and Building Conversational AI Products is an excellent course for anyone interested in the field of conversational AI. Engaging lectures, hands-on learning, and a supportive community make this course a valuable resource for designers and product managers alike
Sr Product Manager

Sr Product Manager
        The course is an excellent primer to understand the foundations of conversational AI for anyone interested in this space. But apart from the live sessions, you’re also signing up for lifetime access to an engaged community and a wealth of resources. Highly recommend!
Lead Product Manager, Growth

Lead Product Manager, Growth


Course syllabus



ChatGPT has made everyone aware of the possibilities of interacting with AI in conversations. But conversational interaction - or using AI at all - might not be a great fit for your project! We'll cover:

  • Definitions and Background: What is Conversational AI? When is it a good fit?
  • Defining Success: Establishing business, product and user goals



How is design for conversational UXs different from traditional/digital UX design? We'll cover:

  • Understanding User Considerations and defining user value and insights.
  • The Key Design Principles for conversational AI experiences
  • How to Communicate and iterate with stakeholders
  • Develop your Custom Toolkit to design and build products users love.



Beyond ChatGPT there are many options for building conversational experiences. We'll look at:

  • How to evaluate your conversational CX quality
  • Setting release criteria
  • Build vs. buy: when to use 3rd party tools and APIs and when you'll need to build your own AI models
  • How to build prototypes
  • The path to production (and beyond!)

Meet your instructor

Rupa Chaturvedi

Rupa Chaturvedi

Product / UX Design Leader @ Uber

ex - Google / Amazon/ Stanford University

I am a Product and UX Design Leader and work at the intersection of human-centered design and emerging technologies such as Artificial Intelligence, Computer Vision, Augmented Reality and Conversational AI.

I have 15+ years of experience in helping startups (unicorn AI startups like Sentient Technologies) and large organizations such as Amazon, Google and Samsung achieve Product-User Fit.

I have taught Design Thinking at Stanford University, corporate workshops and social impact schools around the world. I am a design mentor at First Round Capital and I mentor startups and Product/Design professionals.

I also offer a course on Product-User Fit for product/design teams and startup founders on Maven. You can learn more about my at my Website or connect with me on LinkedIn

Polly Allen

Polly Allen

AI Product Management Leader / ex Amazon, Elsevier / MIT

I have spent over 20 years working hands-on delivering cutting-edge technology solutions for some of the world’s largest and most innovative companies, first as a software engineer and later as a business leader. In my role as a Principal Product Manager (Technical) with Alexa AI, I led the development and launch of the first AI-generated responses on Alexa, using the same underlying transformer models that drive GPT-3 and ChatGPT.

I'm also the founder of AI Career Boost, the world’s first AI-focused career accelerator for women, aiming to decrease the gender gap in AI leadership. I'm part of the Futurist Think Tank where I work with clients on foresight and technology projects. Though I hail from Canada, these days you'll find me in Bellingham, WA. Connect with me on LinkedIn!

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Course schedule

4.5 - 6 hours
  • Monday, Wednesday and Friday

    5:30pm - 7:00 PM PST

    90-minute live sessions compliment online video learning with Q&A, discussions and guest speakers.

  • Optional Readings/Assignments

    1 to 1.5 hours

    Assignments between sessions are optional but provide an opportunity to practice and get feedback.

  • Optional Live Lab Session

    Within one week after the class

    For those iterating on designs on building prototypes, we'll host a post-class group lab session to support you with any problems or questions after the class.

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

Frequently Asked Questions

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