Job Search Resume Power Up for Customer Experience Support Professionals

3 Weeks

·

Cohort-based Course

During this 3 week cohort we will cover everything you need to confidently apply to various roles in the Customer Experience industry.

Previously at

Fitbit
Cisco
NINJIO
Belkin
Turntide Technologies

Course overview

Power Up Your Customer Experience - Support Job Search Tool-kit and Strategy.

With my 20 years of hiring, career development, and global team-building experience, I will use my hiring manager hat, and we will explore new ways of finding your next job in the Customer Experience and Support profession. I will share the strategies and #riosprotips I've used to receive multiple job offers during the first 3-months of 2023 and in the past. I will also share how I previously recruited and what I looked for when I built global support teams at various technology companies as well as supporting 100's of job seekers.


Week 1: Experience Triage Session & Resume Review/ Update Session

Week 2LinkedIn Branding Session & Networking Strategy Session

Week 3Putting It All Together Session


During our sessions, we will connect the dots on how all these areas combined and the work we’re doing support you during the interview cycle.


Coach Rios will stay in touch with all workshop attendees and will ensure that if you have additional questions after the course you have access to him for free by email or LinkedIn Messenger.

Who is this course for

01

If it has been a long time since you were a job seeker and/ or if you’re looking to make a job change/ move this workshop is for you!

02

If you’re starting your job search in CX and/ or Customer Support for the first time, this workshop is for you!

03

If you’ve been job-seeking and need a reboot, or are looking to transition into Customer Experience, this workshop is for you! 

04

You do not feel confident with your job searching strategy and need guidance and support with the key pillars from a Coach who cares.

What you’ll get out of this course

Professional Career Experience Review Triage and Deep Dive

The key to writing a great resume and telling your story is understanding your past accomplishments and all you've done in your career to date.

New Resume Template and Personal Draft Version

You'll learn how to write a resume from someone whose written hundreds of resumes and reviewed thousands. We'll cover all of the key points of writing an achievement-based resume and then with my direction, you'll write your own as a weekly project.

LinkedIn Branding Strategy Power Up

Building a personal brand is about having clarity on who you are, what you do, why you do it, and clearly communicating your value proposition. Through the lessons and framework provided, you will be able to define your personal brand.


Networking and Job Search Strategy Power Up

The easiest way to get yourself out of the job search is by putting yourself into conversations with people who have the power to hire you. I'll teach you how to network effectively via LinkedIn and other networking opportunities.

Telling Your Story During the Interview

Interviewing is hard work. The most successful applicants study & prepare for weeks to attend one interview. If you've ever been through a Director or Operations Management interview you'll know how difficult it is. I will make it easier for you using frameworks & plans.

1:1 Ask Me Anything Session with Coach Rios

You will have the opportunity to have a dedicated 1:1 session with Coach Rios at the conclusion of the workshop.

Weekly Office Hours

Open Weekly Office Hours on Friday's to review anything course related.

This course includes

7 interactive live sessions

Lifetime access to course materials

In-depth lessons

Direct access to instructor

Projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Week 1

Mar 19—Mar 24

    Mar

    19

    CX Support Job Seeker Power Up (Experience Triage)

    Tue 3/195:30 PM—7:00 PM (UTC)

    Mar

    21

    CX Support Job Seeker Power Up (Resume Review & Update)

    Thu 3/215:30 PM—7:00 PM (UTC)

    Mar

    22

    Office Hours

    Fri 3/226:00 PM—7:00 PM (UTC)

Week 2

Mar 25—Mar 31

    Mar

    26

    CX Support Job Seeker Power Up (LinkedIn Branding Strategy)

    Tue 3/265:30 PM—6:45 PM (UTC)

    Mar

    28

    CX Support Job Seeker Power Up (Networking Strategy)

    Thu 3/285:30 PM—6:45 PM (UTC)

    Mar

    29

    Office Hours

    Fri 3/296:00 PM—7:00 PM (UTC)

Week 3

Apr 1—Apr 2

    Apr

    2

    CX Support Job Seeker Power Up (Putting It All Together)

    Tue 4/25:30 PM—6:30 PM (UTC)

What people are saying

        I liked your little league coach style. I just trust it more than white collar style, and your answers all made sense. Also, when I had questions/concerns, you thought about them and took my ideas into account. Other coaches have their formulas and they never jump outside that box. And what a relief that we never once talked about the ATS.
Kathleen F

Kathleen F

Customer Operations Leader

Meet your Instructor

Andrew Rios

Andrew Rios

Coach Rios

25 years playing all roles in a Support Team


Andrew Rios is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations.


As a technologist, runner, mentor, speaker, and experienced Customer Experience and Technical Support leader, Andrew brings 25 years of BPO and global experience in team building and resource management. He has successfully led, developed, and worked with individuals and teams in diverse environments and roles, ranging from startups to Fortune 100 companies such as Turntide Technologies, Fitbit, Cisco, and Megapath Networks. Andrew is known for inspiring and developing others through his leadership by example, creating developmental opportunities that foster colleague and personal leadership development while driving business value.


Andrew enjoys coaching his son's youth Soccer and Football teams as well as getting lost in a good book and time at the beach with his family.    


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Job Search Resume Power Up for Customer Experience Support Professionals

Course schedule

4-6 hours per week

  • Tuesdays & Thursdays

    1:00pm - 2:00pm EST

    Each live event varies in length from 1 to 1 1/2 hours. Live events are recorded and will be sent to each participant automatically after the event concludes.

  • Optional Office Hours

    Although participation isn't mandatory, office hours will be open for 1 hour each week on Fridays. Take this time to ask any burning questions that you may still have.

  • Weekly projects

    2 hours per week

    The "real" work will happen in your own time, asynchronously. For at least 1 hour per week, you will apply learning's from our discussions into tangible outcomes. Your pre-work will allow us to be more effective with the time we have together.

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

Frequently Asked Questions

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Job Search Resume Power Up for Customer Experience Support Professionals