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The Future of Design

Design Leadership at Scale: Operations

New
·

10 Days

·

Cohort-based Course

Learn best practices to build design infrastructure that scales.

Previously at

Expedia Group
Chase
Capital One
Microsoft

Course overview

Scale a design organization with actionable guidance, frameworks, and approaches

An advanced-level course for senior and rising design leaders ready to address the most common challenges Design Leaders face.


Learn best practices to build design infrastructure that scales. Establish mechanisms and high-leverage activities that maintain culture, quality, and community as you grow.


Course Topics + Content


Identify the most effective design team structures

Learn how to choose the right team structure for your organization


Activate your team’s strengths through organizational design

Anticipate common challenges within and across teams


Create your organization’s ideal design team

Together, we’ll design and build your design team and organization


Develop an operating framework

Keep your team and organization focused and effective


Interactive Sessions


Two open Office Hours / Q+A sessions with Kristin for personalized guidance

Three Live Learning Sessions

One Welcome Kickoff Session

Three Guest Speakers

Three Q&A sessions with industry experts


Key Takeaways


What are some of the best practices to build design infrastructure that scales

How to establish mechanisms and high-leverage activities that maintain culture, quality, and community as you grow

Why some effort falter while others excel, with lessons shared directly from experts across industries

Who is this course for

01

Managers, Senior Managers, and Directors+ of Design and Operations leading teams across a portfolio of product and services.

02

Practitioners who are establishing, evolving, and leading a Design Operations practice.

03

Operations leaders who want to sharpen skills and learn new ideas and methods to advance their practice and career.

What you’ll get out of this course

Best practices to build infrastructure that scales

You'll learn how to establish mechanisms, routines, and high-leverage activities that maintain and enhance culture, quality, and community as you grow.

Build and optimize high-impact teams
  • Understand the most common organizational structures for design teams
  • Learn how to choose areas of focus and guide your teams through shifting priorities
  • Identify and implement the most effective team structure for your organization
Identify and anticipate the most common team and organizational challenges 
  • Anticipate and learn approaches and tactics that address common organizational and team challenges
  • Mitigate these challenges via a fixed vs. flexible framework
  • Gain new strategies to keep your team focused and thriving
Access to first-hand experience and guidance customized to your unique situation

Guest Experience: Other experienced leaders will join to share their stories and give examples of how they navigated similar challenges


Instructor Experience: You'll learn directly from Kristin's first-hand experience establishing and leading multiple global teams

Q&A Sessions with industry experts

Included are multiple, moderated Q&A sessions with Kristin and other industry leaders so that you can get expert advice on your unique challenges and aspirations.

This course includes

7 interactive live sessions

Lifetime access to course materials

4 in-depth lessons

Direct access to instructor

2 projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Expand all modules

  • Week 1

    Aug 19—Aug 25

    Week dates are set to instructor's time zone

    Events

    • Aug

      19

      Kickoff + Welcome to Design Leadership at Scale: Operations

      Mon, Aug 19, 4:00 PM - 4:15 PM UTC

    • Aug

      19

      Session 1: Build and activate high-impact teams

      Mon, Aug 19, 4:15 PM - 5:30 PM UTC

    • Aug

      20

      Office Hours / Q&A with Kristin

      Tue, Aug 20, 10:00 PM - 10:45 PM UTC

    • Aug

      21

      Session 2: Define and optimize your operating system

      Wed, Aug 21, 4:00 PM - 5:30 PM UTC

    Modules

    • Live Session: Common Design team structures

    • Live Session: Build and optimize high-impact teams

    • Office Hours / Q&A with Kristin (optional)

  • Week 2

    Aug 26—Aug 28

    Week dates are set to instructor's time zone

    Events

    • Aug

      26

      Session 3: Identify and address common challenges

      Mon, Aug 26, 4:00 PM - 5:30 PM UTC

    • Aug

      27

      Office Hours / Q&A with Kristin

      Tue, Aug 27, 4:00 PM - 4:45 PM UTC

    • Aug

      28

      Reflection + closing discussion

      Wed, Aug 28, 4:00 PM - 4:45 PM UTC

    Modules

    • Live Session: Addressing common team challenges

    • Office Hours / Q&A with Kristin (optional)

    • Live Session: Creating your organization’s ideal design team

What people are saying about DLS

        "Design Leadership at Scale - Executive" is an exceptional masterclass that delivers on its promise of cultivating effective design leadership in large-scale settings. It is a must-attend for any design executive looking to elevate their leadership capabilities and drive impactful organisational change.
Andrea

Andrea

Head of Design & Research, Kroo Bank
        "Design Leadership at Scale - Executive" is a jam packed intensive that brings frameworks together with real world experiences. A good mix of content and discussion. Rachel and Kristin generously shared their experiences and wisdom. I was delighted that in addition to the powerhouse instructor duo, we also had industry guests as a force multiplier.
Deanne

Deanne

Director, Service Design

Meet your instructor

Kristin Skinner

Kristin Skinner

Kristin Skinner is a design executive and global leader in organization design and leadership. She is co-author of Org Design for Design Orgs: Building and Managing In-House Design Teams, the first book dedicated to the organization, management, and operations of in-house design teams.


Kristin's in-house executive experience includes leadership roles at Expedia Group, Chase, Capital One, Microsoft, and Adaptive Path.


She is the founder and Chief Experience Officer at &GSD, an Executive Advisory, where she guides executive leaders at Nike, Grab, Adobe, Zendesk, Wells Fargo, Grubhub, the Institute of Design for Ireland, and many others, on Executive Leadership, Design Leadership, and Organization Design.


A frequent conference keynoter, Kristin cofounded and led curation of the DesignOps Summit series, and curated the Leading Experience conference.

A pattern of wavy dots
Join an upcoming cohort

Design Leadership at Scale: Operations

Cohort 1 – August 2024

$1,800

Dates

Aug 19—28, 2024

Application Deadline

Aug 15, 2024
|

Bulk purchases

Free resource

12 Qualities of Effective Design Teams

Learn about the 12 qualities of effective design teams to better understand what it takes to make the most of your design team.

Get this free resource

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

A pattern of wavy dots
Join an upcoming cohort

Design Leadership at Scale: Operations

Cohort 1 – August 2024

$1,800

Dates

Aug 19—28, 2024

Application Deadline

Aug 15, 2024
|

Bulk purchases

$1,800

10 Days

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