GenAI Future Customer Experience Lab: Reimagine Your Product in the Age of AI

4.9 (25)

4 Weeks

Cohort-based Course

From new ideas to product revamps, use GenAI tools to turn AI product concepts into clear, shareable visions that bring people on board.

GenAI Future Customer Experience Lab: Reimagine Your Product in the Age of AI

4.9 (25)

4 Weeks

Cohort-based Course

From new ideas to product revamps, use GenAI tools to turn AI product concepts into clear, shareable visions that bring people on board.

Hosted by

Janet Bumpas, Cesc Vilanova, and Baptiste Jacquemet

Product veterans, all with 15+ years experience, and 100s workshops delivered

Course overview

Learn to visualize, prototype, & plan AI-powered products with hands-on AI tools

In an AI-first world, standing still means risking irrelevance. Products built on old assumptions may quickly be outpaced by new, AI-native competitors.

This course helps you stay ahead, not by adding AI as a feature, but by rethinking what your product should fundamentally become.

In the post-LLM era, many of the assumptions behind existing products no longer hold. GenAI makes new types of user interactions possible. The products we design need to reflect that.

In other words, to truly enhance user experience with AI, we need to start by mapping the user journey, identifying the key pain points, and imagining how users could achieve their goals with no obstacles at all. This requires stepping back from your current product and rethinking the ideal, frictionless path

In this fast-paced, interactive workshop, you'll learn how to define what your product should become in this new world.

We'll begin by helping you understand what GenAI can do (and cannot do). Then, you'll learn how to use that knowledge to rethink the customer journey your product could deliver, whether you're starting from scratch or reinventing something that already exists.

Using ChatGPT, Custom GPTs, Veo 3, and v0 (from Vercel), you'll learn how to express your vision clearly and convincingly using AI-enhanced storyboards, concept videos, and interactive prototypes.

Teams can build faster than ever. You don’t even need a designer or front-end engineer to launch a prototype. But insight and customer vision can not be automated. We need to have both.

This lab is for people who want to have both: a product that customers love and a product that leverages the powers of AI to deliver results fast.

Who is this course for

Product Leaders who want to leverage AI to effectively align and communicate where the product should be going.

Start-up/Scale-up founders who have grown to the stage where they need to align their team to create momentum

Innovation PMs who need to conceptualize and champion entirely new product directions fit for the post-AI era.

Product Leaders who want to leverage AI to effectively align and communicate where the product should be going.

Start-up/Scale-up founders who have grown to the stage where they need to align their team to create momentum

Innovation PMs who need to conceptualize and champion entirely new product directions fit for the post-AI era.

Learn how to use GenAI to storyboard, prototype, and create strategic execution plans for your ideas.

Visualize future customer journeys with AI-enhanced storyboards and videos

Craft vivid, detailed storyboards using ChatGPT's image generation capabilities and concept videos created with Veo 3 to show how your customers will interact with your product in the future. This helps you pinpoint the biggest pain points where AI can drive value.

Prototype AI-native experiences quickly and effectively

Learn to use v0 to build interactive prototypes that bring your ideas to life and accelerate internal buy-in. These prototypes will help illustrate future digital interfaces touch points.

Understand what GenAI can (and cannot) do for your product

Gain clarity on GenAI’s real capabilities so you can distinguish hype from real opportunity, and spot moments where AI-native design will unlock entirely new value.

Discover the power of a clear product vision to drive results

Discover how a strong product vision helps teams make better decisions, focus their efforts, and stay aligned.

Define and communicate a compelling product vision

Understand how to frame your vision in a way that aligns stakeholders and motivates teams, and ensure it is grounded in real user pain points.

What’s included

Live sessions

Learn directly from your instructors in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.

Course syllabus

Week 1

Jul 14—Jul 20

From AI to ROI

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Week 2

Jul 21—Jul 27

Define Your Future Customer Experience

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Week 3

Jul 28—Aug 3

Make Your Vision Tangible

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Week 4

Aug 4—Aug 5

Plan Your Roadmap

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4.9 (25 ratings)

What students are saying

Vision Storyboards are a powerful communication tool

What people are saying

We invited Janet to host a workshop for our product org team event with 25+ attendees including product leaders. The workshop was everyone's favourite! Our attendees mentioned that Janet made the workshop so fun with lots of practical learning - which I agreed 100% as I was also participating It was certainly the highlight of the 2-day event!

Jo-Shan Lee

Product Operations Manager, Adevinta

Janet was, with her experience and practical approach, a fantastic guide in helping us to find a way we all felt comfortable with. We also have seen that how we structured customer feedback gave us an immediate return on investment in the development process. More to the point and happy customers. We can highly recommend Janet and her approach!

Frank Schuyer

CEO and Founder, Xinaps

Eye opening workshop to connect and align the team and very inspiration evoking strategical thinking.

Alexander Suma

CEO and Founder, IBIS Power

Janet took us by the hand and led us towards a better outcome than we could have achieved alone

Jasper de Vries

Co-Founder & Co-CEO, Cool Gradient

Meet your instructor

Janet Bumpas

Hi! Thanks for stopping by and checking out my class.

I come from Silicon Valley where I was part of three startups: one went public, one was acquired by eBay, and one crashed and burned hard. So I have seen all sides of growing and building a product (some less fun than others...)

Currently, I am an independent product advisor and coach. I help large companies and entrepreneurs launch and scale their business ideas.

I have delivered over 100 workshops and run accelerator programs for entrepreneurs and intrapraneurs. I also work 1:1 with teams who bring me in when they are stuck.

I have advised many of the world’s leading organizations on growth and profitability strategies. After receiving my MBA from The Harvard Business School, I worked at BCG before jumping into the start-up world.

Cesc Vilanova

I’m Cesc Vilanova, a product leader and founder based in Barcelona. Over the past 20 years, I’ve worked across startups and enterprises, helping conceptualize, build and scale digital products.

Trained in film and visual communication, I bring a strong storytelling lens to product design. I also spent 8 years in the video game industry, shaping gameplay experiences as a video game designer.

I’ve been a first PM, CPO, and co-CEO. One venture was acquired; another didn’t make it. I led digital transformation at Flight Centre as Chief Product Officer and recently worked as a fractional product leader at Digital Fuel Capital (DFC), guiding product strategy across their portfolio.

Now I run Agent Studio, where since 2023, we help companies use generative AI and no-code to streamline operations and unlock new product opportunities. Our work blends rapid prototyping with strategic clarity.

We’ve trained hundreds across startups, corporates, and PE teams on AI. We also help early-stage startups clarify their vision, validate ideas, and raise funding.

Baptiste Jacquemet

I’m Baptiste Jacquemet, a product maker, technical operator, and co-founder of Agent Studio, based in Barcelona.

With a background as both a product manager and web developer, I love working at the intersection of ideas and execution, whether it is designing internal tools, customer-facing products, or prototypes. At Agent Studio, I lead the technical side, building fast and flexible solutions using tools like n8n, Bolt, and v0.

Before launching Agent Studio in 2023, I worked across startups and digital agencies in the US, Spain, and France, gaining experience in product delivery, no-code tooling, and automation across a range of industries and use cases.

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