Tracsion - Customer Success Career Search Program

Cohort-based Course

Build a solid job search strategy that helps you stand out from the crowd so you can get closer to locking in your next Customer Success job

Course overview

Get access to proven tactics and templates that get you traction

If you feel like you've tried everything but you're still not making any progress in your job search–it's not you, it's the job market.


Landing a job in Customer Success is more challenging than it ever was. The competition is tough, but that doesn't mean it's impossible.


Shifting the focus to finding ways to stand out from the crowd as an applicant is your new game plan, and that's what this program is all about! Tracsion is a 5-week interactive career search cohort for Customer Success professionals (and those with indirect Customer Success experience) who are ready to secure their next role in CS.


In this program, we're all about creating a job search system that works for you! You'll learn interview tactics, gain confidence along the way, and show up as your most qualified Customer Success self.


Here's how we make it happen:


1️⃣ First, we'll focus on defining your job search strategy. If you know what you're applying to, you're one giant step ahead of the crowd.


2️⃣ Then, we'll ensure your job search strategy and transferable skills are translated to your assets (think your resume, cover letter, and networking outreach). Yes, there will be a resume review!


Speaking of networking, we'll teach you how to make connections to help you land interviews.


3️⃣ Lastly, we'll work on creating an approach to interviews that feels authentic to you and helps you nail the interview.


Along the way, you'll be supported by Diana De Jesus who has helped hundreds of people land Customer Success jobs! She'll be leading the live lessons and office hours, and you'll have access to her in our dedicated community.

Who is this course for

01

You've applied to so many Customer Success jobs but only seem to get rejection emails.

02

You know customer success is for you but you're not sure how to communicate that on your resume and interviews.

03

You're feeling stuck in your job search journey and are ready for a proven strategy that works.

What you’ll get out of this course

Build YOUR job search strategy using proven templates and tactics (no more starting from scratch)

Spending hours scrolling on LinkedIn. Applying to any (and every) job you see. Wasting your precious time on customizing resumes and cover letters... You'll do zero of that! With a clear plan in place, you'll hit the ground running so you can start landing interviews.

Get honest feedback on your resume, cover letter and more

No, your resume isn't everything. But you'll still need a good one to make an impression. You'll learn how to better align your skills and experience in your assets AND how to communicate that effectively in interviews.

Make connections that lead to interviews

The way you stand out today is going beyond the resume and cover letter. You'll tap into how to do networking outreach (that doesn't come across as desperate) so you increase your chances of landing a job.

Templates and Support along the way

You can count on 10+ templates and samples so you're never having to reinvent the wheel. Plus, we're here for you when you have any questions–just ask in the community or join the weekly office hours.

What’s included

Diana De Jesus

Live sessions

Learn directly from Diana De Jesus in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.

Course syllabus

10 live sessions • 13 lessons • 4 projects

Bonus

    Jan

    23

    Intros & Job Search Strategy

    Tue 1/234:00 PM—5:00 PM (UTC)

    Jan

    25

    Office Hours | Join if you have questions/need help

    Thu 1/254:30 PM—5:00 PM (UTC)
    Optional

    Jan

    30

    Aligning Yourself To Your Strategy | Storytelling and Approach Building Workshop

    Tue 1/305:00 PM—6:00 PM (UTC)

    Feb

    1

    Office Hours | Join if you have questions/need help

    Thu 2/14:30 PM—5:00 PM (UTC)
    Optional

    Feb

    6

    Networking & Outreach

    Tue 2/65:00 PM—6:00 PM (UTC)

    Feb

    8

    Office Hours | Join if you have questions/need help

    Thu 2/84:30 PM—5:00 PM (UTC)
    Optional

    Feb

    13

    Interviews: Conversational Tactics & Answer Structure

    Tue 2/134:00 PM—5:00 PM (UTC)

    Feb

    15

    Office Hours | Join if you have questions/need help

    Thu 2/154:30 PM—5:00 PM (UTC)
    Optional

    Feb

    20

    Mock Interview Review

    Tue 2/205:00 PM—6:00 PM (UTC)

    Feb

    22

    Office Hours | Join if you have questions/need help

    Thu 2/224:30 PM—5:00 PM (UTC)
    Optional

    BONUS

    1 item

    Defining Your Job Search Strategy

    3 items

    Cover Letters, Resumes, CSM Profiles

    7 items

    Networking (Beyond Recruiters)

    2 items

    Interview Tactics That Stand Out

    4 items

What people are saying

         She shared strategies and techniques that not only boosted our confidence, but also made us better-equipped candidates. Her personalized feedback and encouragement were instrumental in improving our interview skills, and her emphasis on showcasing our unique strengths was empowering.
Maryann Lazzari

Maryann Lazzari

Senior Technical Account Manager, Salesforce
        What truly sets Diana apart is her unwavering personal support. She was there for each of us, guiding and cheering us on throughout the entire course. Her commitment and genuine care resulted in several individuals, including myself, securing job offers even before the course concluded.
Polina Ozhylevska

Polina Ozhylevska

Scaled Customer Experience Leader
         I joined Diana's Customer Success career search cohort in September to add some structure to my job search. Although I have over a decade of experience as a CSM, I struggled to navigate a tech job market in which new layoffs were announced almost daily, and uncertainty seemed to be the only constant. I needed a framework and a community.
Brooke Meneely

Brooke Meneely

Strategic Customer Success Manager

Meet your instructor

Diana De Jesus

Diana De Jesus

CEO & Founder, The Customer Success Project


Diana De Jesus is a seasoned professional with a strong passion for making customer success a must-have in the B2B SaaS world. With 9 years in the industry, she transitioned her career to Customer Success after realizing her interest in customer retention.


Diana's commitment to professional growth led her to establish The Customer Success Project. This initiative focuses on helping individuals navigate the intricacies of a career in Customer Success. Through a blend of informative content, personalized coaching, and interactive workshops, The Customer Success Project aims to empower Customer Success professionals at all stages of their careers including job seekers – she's helped hundreds of people land Customer Success jobs since 2020!


Her dedication and achievements have earned her recognition as the Top Customer Success Strategist and Top Customer Success Influencer in recent years, reflecting her growing impact on the industry. Her work has also been featured in publications such as Forbes and Business Insider. 

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Course schedule

3-5 hours per week

  • Tuesdays & Thursdays

    We'll have live classes on Tuesdays and Office Hours on Thursdays. The hours will be between 11 AM EST to 1 PM EST. If you miss a call, you can watch the recording.

Free resource

Customer Success Interview-Ready Roadmap

Get a lite version of our job search game plan! You'll have a checklist that guides you through each stage of your job search journey, so you know what to do every step of the way.

Get this free resource

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

Frequently Asked Questions

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Tracsion - Customer Success Career Search Program