Hi there, I'm Diana, your instructor 👋

I'm an award-winning Customer Success Leader passionate about helping CSMs grow in their career.

I had the privilege of working at a Customer Success Platform as a CSM, where I saw the behind-the-scenes of CS departments. I've helped teams set up their CS programs from scratch, rescue broken workflows, and serve as their strategic partner in their journey to scalability. I later led their Customer Marketing efforts, where I created campaigns that showed how important it is for businesses to look after their customers properly if they want to grow and succeed over time.

As the Founder and CEO of The Customer Success Project, I've been committed to offering a platform to elevate CS professionals through workshops, personalized coaching, and team training. My goal has always been to transform CSMs into strategic thinkers and leaders with the tools, knowledge, and confidence needed to thrive in their careers and drive meaningful change within their organizations.

I'm excited about the opportunity to share my insights, experiences, and strategies and help you become a more strategic and impactful Customer Success Manager.

Inquire about team purchases