John Gusiff is the Managing Partner for Customer Centric Solutions LLC. He founded the company in 2002 after spending 15 years helping leading brands across B2C, B2B, and B2B2C industries, design and implement customer acquisition, engagement, service, and retention strategies.

He has worked directly with executives in marketing, sales, product development, customer service and support functions to help them rethink how they better service their customers and implement the processes, organization, and technology to support it.

Clients have included: American Honda, Canada Goose, Citibank, The Walt Disney Company, Ecobee, G Adventures, Gympass, Humana, Kaiser Permanente, Philips Electronics, Porch, lululemon athletica, Royal Ambulance, Shaklee, Sprint, Ticketmaster, Toshiba Medical Systems and TransAlta.

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