Listening UP: Pay Attention to What Matters in Conflict
10 Days
·Cohort-based Course
The intersection: Fighting fairly at work and home
Listening UP: Pay Attention to What Matters in Conflict
10 Days
·Cohort-based Course
The intersection: Fighting fairly at work and home
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Course overview
Pay Attention to What Matters and Feel Heard
Foundations of Clear Communication, Real-World Practice, & Feedback
* Identify personal communication blind spots
* Learn the principles of clarity, brevity, and intentionality
* Practice assertive communication vs. passive/aggressive styles
* Use language that reflects authority without being authoritarian
* Build active listening habits to strengthen influence
* Respond in ways that make others feel heard and respected
* Create a culture where your voice is valued—and so are others’
* Learn techniques for managing conflict and disagreement
* Shift from defensive to constructive conversations
* Case study analysis
* Peer and coach feedback sessions
Who is this course for
01
Executives looking to uplevel their listening skills and have their employees hear them clearly.
02
Managers and employees ready to learn how their current communication skills are impacting others.
03
Individuals who feel unheard or who feel they have a difficult time expressing their thoughts.
What you’ll get out of this course
Recognize common dysfunctional communication
Identifying ways we communicate that may hinder what we mean, block our ability to fully listen to the other person, and display emotions in a damaging way.
How to employ empathy and the benefits of doing so
Dive into key elements of active listening and building more empathetic communication.
Listen to others' conflict experiences and know you are not alone
Collaborate with others, share stories, and break down scenarios together.
Discuss negotiation styles and identify which one/s you see yourself in
Ways we deal with conflict can either enhance or diminish our relationship. What is the pattern you have created with colleges and outside relationships?
This course includes
6 interactive live sessions
Lifetime access to course materials
1 in-depth lesson
Direct access to instructor
Projects to apply learnings
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
Listening UP: Pay Attention to What Matters in Conflict
Course syllabus
Week 1
May
20
Common Dysfunctional Communication
Tue 5/204:30 PM—6:15 PM (UTC)May
20
Optional: Office Hours
Tue 5/206:15 PM—7:00 PM (UTC)May
21
Resolutions to Conflict and How to Structure Messages
Wed 5/214:30 PM—6:00 PM (UTC)May
21
Optional: Office Hours
Wed 5/216:00 PM—7:00 PM (UTC)
Session 1: War of Words
Session 2: Self-Oriented vs. Other-Oriented Negotiation
Saying What You Mean - With Impact
Week 2
May
28
One-on-ones
May
29
One-on-ones
Hello!
Erin Heisen
Originally from CA, I moved to New York after graduating from the University of Colorado at Boulder (GO BUFFS!), going on to complete my Master’s in Communication. For 18 years, I have been teaching and coaching individuals toward interpersonal health.
I specialize in providing interpersonal health consulting for businesses, tailoring strategies and innovative solutions to help employees communicate more effectively at home, so they can be productive communicators at work.
Education and Experience Highlights:
- B.A. & M.A. in Communication
- College Professor
- College course creator (grant received)
- Subject Matter Expert
- Institute for Coaching Mastery Trained
- PhD courses in Interpersonal Relationships
- Coached many in public speaking and interpersonal skills ("soft skills")
Join an upcoming cohort
Listening UP: Pay Attention to What Matters in Conflict
Cohort 1
$399
Dates
Payment Deadline
Course schedule
4-6 hours per week
Tuesdays & Thursdays
1:00pm - 2:00pm EST
If your events are recurring and at the same time, it might be easiest to use a single line item to communicate your course schedule to students
May 7, 2022
Feel free to type out dates as your title as a way to communicate information about specific live sessions or other events.
Weekly projects
2 hours per week
Schedule items can also be used to convey commitments outside of specific time slots (like weekly projects or daily office hours).
Learning is better with cohorts
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
Frequently Asked Questions
Join an upcoming cohort
Listening UP: Pay Attention to What Matters in Conflict
Cohort 1
$399
Dates
Payment Deadline