March cohort

Turn community into your biggest growth engine. Build, scale, and prove the ROI of CLG to drive loyalty, retention, and organic acquisition.

Mallory Contois

5x startup operator @ Linkedin, Pinterest, Cameo, Metafy & Mercury

Community-Led Growth: Unlocking Sustainable, Human-Driven Growth

Pinterest

Compass Real Estate

Cameo

Mercury Bank

LinkedIn

As traditional growth channels become more expensive and less effective—rising CAC, ad fatigue, and impersonal automation—brands need new ways to drive sustainable growth. Community-led growth (CLG) isn’t just a marketing tactic—it’s the key to sustainable brand affinity, word-of-mouth acquisition, and long-term customer retention. In today’s landscape, customers are increasingly skeptical of ads, burned out by impersonal automation, and looking for connection. Brands that build thriving communities don’t just sell products—they create movements. This course will teach you how to harness human behavior, psychological triggers, and strategic frameworks to turn your most engaged users into brand evangelists — without relying on expensive paid marketing. Why Community-Led Growth?A well-built CLG strategy leads to: ⚪ Increased Brand Loyalty: Customers feel a sense of belonging and become repeat buyers.⚪ Stronger Emotional Connection: A community fosters attachment, making customers less likely to switch to competitors.⚪ Higher Organic Growth: Community-driven customers refer others, reducing marketing costs and increasing conversion rates.⚪ Resilience to Negative Experiences: A strong brand-community relationship makes customers more forgiving of setbacks. Whether you're a founder, marketer, or community leader, this course will give you the playbook to design a CLG motion that fuels sustainable growth and retention. In this course you'll learn how to: ✅ Design a CLG strategy that aligns with business goals and drives measurable impact✅ Track and present key ROI metrics (CAC reduction, retention impact, revenue influence)✅ Position CLG as a scalable, repeatable growth engine—not a “nice-to-have”✅ Identify and empower your most engaged users to drive organic acquisition Why Learn From Me?I’ve spent over a decade designing growth loops, engagement ecosystems, and community-led strategies across multiple industries.I’ve tested these strategies as an operator inside startups and large brands, as well as founding my own $300k ARR community, learning how to adapt CLG to different business models, goals, and challenges.In this course, I’ll equip you to do the same—whether you’re launching a brand-new community or optimizing an existing one.

Supercharge your brand’s growth and retention through natural human behavior.

Growth Marketers &amp; OperatorsDiscover sustainable acquisition channels and funnels beyond paid ads.

Community Leads &amp; CX LeadersStrengthen existing engagement, prove ROI and connect community to business metrics.

Founders &amp; Product LeadersActivate effective and sustainable growth engines with limited resources.

This course is designed specifically for...

You'll leave this course with:

We’ll analyze CLG approaches across B2B, B2C, and B2B2C models so you can design a strategy that directly impacts user acquisition, retention, and revenue growth.

A Community-Led Growth Strategy Built for Scale and Impact
 

Community isn’t just about gathering people—it’s about understanding what makes them stay, contribute, and evangelize. You’ll learn to:<ul><li>Build engagement loops that feel natural, not forced</li><li>Leverage social proof, reciprocity, and identity psychology to drive organic referrals</li></ul>

Psychological Frameworks To Drive Loyalty & Advocacy

Free vs. paid communities—how to determine which is right for your modelHow to justify CLG investment to leadership by linking community growth to reduced churn &amp; marketing spendRevenue opportunities within CLG (sponsorships, upsells, partnerships)

A Monetization & Growth Roadmap

We’ll cover:<ul><li>The best platforms for building and managing a community</li><li>Automation &amp; engagement tools to increase retention and referrals</li><li>CLG analytics &amp; reporting frameworks to showcase success internally</li></ul>

The Right Tools to Scale & Measure CLG 

After the live sessions, you’ll submit a proposal for how to implement CLG in your role. I’ll provide feedback on:<ul><li>What’s working &amp; what needs adjustment</li><li>Personalized recommendations to optimize engagement &amp; retention</li><li>Guidance sell CLG's impact internally</li></ul>

Personalized Feedback on Your CLG Strategy

<ul><li>Overview of community-led growth tactics and strategies</li><li>Case studies of successful CLG implementations across B2B and B2C</li></ul>

Foundations of Community-Led Growth


<ul><li>Driving brand loyalty and community engagement</li><li>Psychological frameworks that prompt desired user actions</li></ul>

Leveraging User Psychology for Growth Loops


<ul><li>Community surfaces and types</li><li>Paid vs free community models</li><li>Software tools to support community growth</li></ul>

Implementation Strategies


<ul><li>We'll meet for 15 min to discuss your current problem set live, then you'll do some asynchronous work which I'll provide feedback on to help you make real progress</li></ul>

Your current problem set


What we'll cover:

Fundamentals of Community-Led Growth<ul><li>Overview of CLG tactics and strategies for user acquisition and retention</li><li>Case studies of successful community-led brands</li><li>Measuring success and results</li></ul>

Monday: Live session


Leveraging Psychology for Growth<ul><li>Tactics for brand loyalty and hype creation</li><li>Psychological frameworks for building engaged, sustainable community loops </li><li>Psychological frameworks for encouraging desired user actions</li></ul>

Tuesday: Live session


<ul><li>A 15 minute slot to discuss specific challenges and problem sets to you and your role, 1:1</li></ul>

Wednesday: Office hours


Implementation Strategies<ul><li>Community surfaces and types</li><li>Paid vs. free community models</li><li>Software tools to support community growth</li></ul>

Friday: Live session


<ul><li>Submit your plan or ideas for how to implement CLG in your work</li><li>Receive async feedback, ideas, and suggestions within a week</li></ul>

Week 2: Personalized feedback


Schedule

I've built communities and user-led growth loops across brands large and small.

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This course focuses on live workshops and hands-on projects

Active, not passive

You’ll be learning in public through breakout rooms and an engaged community

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