Confidence - February 2023

Transform your management by driving stronger performance through direct and actionable feedback.

Katie Ceccarini

Fearless Feedback Mastery: Driving Performance for Managers & Leaders

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Charles River Associates

Managers and leaders are not taught how to deliver feedback that changes behavior and drives performance. The result? Managers gets frustrated when people don't implement feedback and performance and business results suffer. It doesn't need to be this way. You can transform the way you manage and become the manager who shares direct feedback and drives results. You can get there in this course. You will become more confident and competent sharing feedback fearlessly. WHAT TO EXPECT: Tactics you can implement immediately. Sessions are loaded with lively discussion, breakout exercises, and a 27-page learning guide to both personalize and customize your learning experience. In just 3 sessions, you will have more tools in your tool belt to more effectively drive performance on your team. COURSE CONTENT: • How to speak candidly, and with care, using the Fearless Feedback Model• How to structure feedback using Headline, Observation, Ask• How to navigate reactions using HEAR• How to identify the core behavior needing to be addressed using Name It To Tame It• How to shift to a High Cadence, Low Stakes mental model• How to lay a foundation for feedback with the Relationship Kickoff Conversation• How to view feedback as information to be shared to help someone be their best• How to lead as a human with standards of excellence You can also expect: - A 27-page learning guide loaded with sample language, exercises, and reference materials to leverage well beyond the course- Videos modeling the Headline, Observation, Ask model- Video modeling how to navigate reactions to feedback- Video illustrating how to effectively kick off a feedback relationship with a new team member- Drafting feedback for real time situations you're facing How you view delivering feedback as a manager and leader will fundamentally change. You will have greater confidence and competence opening a feedback conversation, delivering direct and caring feedback, and navigating emotional reactions to your message. Invest in the skills that will truly elevate you and your team's business impact.

Drive stronger performance with actionable feedback.

You are a manager within a start-up &amp; pace of business can feel impossible to give real time feedback to both direct &amp; indirect reports.

You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.

You are a manager wanting to elevate your career by distinguishing yourself as a developer of great talent.

Who will thrive in this courses:

What you can expect from this course:

You will practice addressing the hardest feedback conversations: giving feedback on defensiveness, lack of strategic thinking, a need for greater flexibility, and more. We're not practicing the easy conversations, we're focusing on the conversations we avoid most.

Practice the most difficult types of feedback conversations

Beyond the live sessions, you will walk away with an invaluable resource, the Deliver Fearless Feedback learning guide. Filled with the HOA framework, HEAR model for handling reactions, and 6 examples of sample feedback.

27-page learning guide packed with frameworks and sample langauge

You will adopt the Fearless Feedback Model and learn to operate at the intersection of Mindset, Relationship, and Delivery. These combined enable a manager and leader to say what needs to be said to help someone achieve their highest impact.

Begin delivering difficult feedback fearlessly

You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.

Deconstruct the core elements of successful feedback conversations

When someone provides excuses, cries, or gets defensive, you will be equipped with the HEAR model. You will learn to stay true to your north star and not get sucked into tennis match type conversations.

Develop your ability to successfully handle reactions to feedback

You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.

Increase your confidence & competence

You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.

Distinguish yourself as a developer of people

Your fears and assumptions significantly impact the way you show up in a feedback conversation. When you don't feel confident, you beat around the bush. When you're worried about the reaction, you walk on egg shells. That's not conducive to impacting behavior change, nor is it kind to our team member. Let's set you up for success!

Mastering Your Feedback Mindset

Develop your ability to deliver valuable feedback leveraging the Headline, Observation, Ask model. Explore how feedback can and should escalate. Observe then practice real feedback situations. Walk away equipped to have the feedback conversations you've been putting off.

Delivering Effective Feedback Fearlessly

Even with best laid plans and intentions, feedback can still spark a reaction, let's get you ready! Simplify your approach by learning the HEAR model and then put it to work with real time practice.

Navigating Feedback Reactions

Course syllabus

What people are saying

Meet your instructor

Before our first session, you will have pre-session videos to view that will set us up for a strong discussion.

Pre-Work Videos & Materials

We kick off our course by exploring the impact Mindset and Relationship have on feedback delivery. Learn 1 core perspective shift, 3 mindset tactics, and then how to lead the Relationship Kickoff Conversation.

Tuesday, May 13, 2025

This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.

Thursday, May 15, 2025

Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.

Tuesday, May 20, 2025

Course schedule

Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.

Active, hands-on learning

Course resources pack a punch. You will receive an invaluable learning guide, a folder of supplemental resources, and videos modeling effective feedback. Managers regularly report using their learning guide weekly, well after our course.

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About this course

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