January 2024 Cohort 6

If it's not used, it's not useful! Set up routines and responsibilities to enable yourself and your team to use and update documentation.

Operations Educator

Jen Bergren

Human-Centered Operations Leader, putting people and process before tech.

Create a system to keep documentation in use and updated

Learn how to create a scalable system that can be standardized across the business, to keep documentation easily updated, relevant, and useful. This 3-hour workshop will provide guidance and a template for thinking through how to set up this system first for yourself, then involving other people and roles in your documentation efforts for your company or team. Note that specific tools are only briefly covered in this workshop, it is not a documentation tool comparison class. The workshop includes pre-work, individual work time, small group breakout discussions about your systems-in-progress, and full group discussions. It will be most useful for people who have already started creating the documentation itself. This workshop is also offered as part of a larger 4-session course, this is day 3 of 4 in the larger course. If you're looking for help prioritizing where to start, writing or improving the documentation itself, and handling objections from other people, see the full course: https://maven.com/jen-bergren/documentation1

Make your documentation efforts repeatable and sustainable for scale

Founder, executive, or manager who wants to easily train others to efficiently take over their work and run it reliably

Operations teams, who know the value of documentation but have had trouble starting it or convincing others to participate

Efficiency-focused professionals who are tired of being tactical and reactive every day instead of completing proactive strategic work

Who is this course for

What you’ll get out of this course

First we'll talk about setting a good example and testing the system yourself, for the time management, project management, and tools considerations.

Create a plan / system to continue creating, using, and updating/improving documentation

Then we'll talk about how to expand your system across your team or company, assigning various roles in documentation efforts beyond just users.

Create a plan / system to expand the system to get others involved in documentation creation, use, and updating

<ul><li><a href="https://www.youtube.com/watch?v=J6ZIppb-XEY" rel="noopener noreferrer" target="_blank">Watch my documentation talk for Operations Nation </a>which talks about the system</li><li>Find the full 4-session <a href="https://maven.com/jen-bergren/documentation1" rel="noopener noreferrer" target="_blank">documentation course here</a></li><li>See&nbsp;<a href="https://www.jenbergren.com/courses" rel="noopener noreferrer" target="_blank">other formats and related courses</a>.</li><li><a href="https://www.jenbergren.com/choose-the-right-documentation-course" rel="noopener noreferrer" target="_blank">Take this quiz</a>&nbsp;to learn which format of this course is right for you,</li><li><a href="https://www.jenbergren.com/documentation-how-to-document-your-business-processes" rel="noopener noreferrer" target="_blank">Learn about documentation in this guide</a></li></ul>

Learn more about the workshop's topics

<ul><li>Create a plan / system to continue creating, using, and updating/improving documentation</li><li>Create a plan to expand the system to get others involved in documentation creation, use, and updating </li><li>Start to put the plan &amp; system in place (homework)</li></ul>

Topics include:

Course syllabus

3-hour live virtual workshop. This live session will be recorded and emailed after class, though if you miss the live class, you won't receive the live cohort benefits of peer review, discussion, and asking live questions.

Workshops are available on these dates:

With an optional office hours and reunion one month later

January 28, 2026

Contact me for information and scheduling:jen @ jenbergren.comThere is a bulk purchase discount.I also have on-demand courses available.

If these dates and times are not convenient:

Course schedule

Manager, Product Operations · Marketing | CRM

Revenue Operations Leader | HubSpot Expert

What people are saying

Meet your instructor

This course builds on live workshops and hands-on projects

Active hands-on learning

You’ll be interacting with other learners through breakout rooms and project teams

Interactive and project-based

Join a community of like-minded people who want to learn and grow alongside you

Course completed by

About this course

Get notified about the next cohort

Learn from live sessions