4-6 Sept 2024, 5:30pm - 9:30pm Central Europe Time

SPACE #116

Learn strategic methods to attract, satisfy, & retain customers. Outcomes: achieve business goals, happy users, success, growth, innovation.

Debbie Levitt

CX and UX Strategist, Researcher, Designer

Strategizing Products and Customer Experiences - SPACE - Live Remote Workshop

Razorfish

Intuit

Trivago

Arizona State University

Whether you're focused on KPIs, business goals, product-market fit, happy customers, or something else, all roads lead back to our experience ecosystem. Customers, users, partners, and others have needs, expectations, and standards. Our company is unlikely to find success, growth, innovation, or progress when we don't understand these needs, expectations, and standards. Opinions, guesses, and assumptions lead to risk, wasted time, burned budgets, and excuses. Will we really "fix it later"? Should we release it now if we know now that it needs to be fixed? Let's raise our standards to where our customers' standards are (or higher). This course is for change-makers looking to transform from popular but wasteful methods to something more likely to create success. Shift away from high failure rates. Our customers don't want us to fail fast, break things, fail some more, or dare to fail. They need us to get it right. This course is completely live and remote. Select a cohort and join from anywhere with decent internet. Exercises will be done in breakout groups. Your instructor will give feedback on the work after each exercise. Each attendee gets:* 30 minutes of free private coaching with your instructor* A PDF of the slides.* A free PDF and ePUB of the full “Customers Know You Suck” book.* An invitation to our Slack and Discord communities.* Certificate of Completion. Prices will go up in 2025, so catch our 2024 price while you can! This course is also available as live corporate training, on-site or remote. It can also be customized for your needs and teams. Contact me to learn more https://customercentricity.com/contact Check out our other cohort courses at https://cxcc.to/cohorts You might want to join those or share them with colleagues.

Your Entire Business Revolves Around Customer and User Experiences

Leaders, Managers, and Execs from any domain who are tired of failures and excuses. You want higher-performing and more successful teams.

Product Managers who don't want to take orders or be another gear in the feature factory. You want better outputs, outcomes, and strategies.

CX and UX practitioners trying to improve processes and customer experiences. Researchers, Content Strategists, Designers of all types.

Lean Evangelists, Scrum Masters, and Agile Coaches who recognize that outputs and outcomes are poor. What we think is fast is slow.

Consultants, Strategists, Transformation Specialists, and Business Designers who want fresh ways to balance business goals and great CX/UX.

This course is for everybody, but especially:

What you’ll get out of this course

Highly actionable models, maps, and processes empower everyone to improve the Customer Experience (CX).

Product-market fit isn't just for startups. Every feature must aim for excellent PSE-market fit (products, services, and experiences).

Gather customer and user evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.

Process for better discovery, problem finding, problem solving, and innovation.

Learn what blocks teams and companies from being more successful.

Each person attending at least 80% of the live sessions will get a certificate and badge through Accredible. But the real benefit is the actionable knowledge you can start using right away!

Certificate of Completion

Provide a brief description for each module as a way to sell the value of what students will be learning throughout the course.

First Module

Second Module

Third Module

Course syllabus

What people are saying

Meet your instructor

These are live in Google Meet, so please be there if you want to get the Certificate of Completion. Please <a href="https://evt.to/eaudmghmw" rel="noopener noreferrer" target="_blank">add it to your calendar/RSVP</a> so that you are reminded each day.

4, 5, and 6 September 2024

Maven says "projects" but for this cohort, you will do exercises in groups with other attendees. I'll check the work after each exercise. If you would rather work alone, you can. Just let me know.

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