Whether you're focused on KPIs, business goals, product-market fit, happy customers, or something else, all roads lead back to our experience ecosystem.

Customers, users, partners, and others have needs, expectations, and standards. Our company is unlikely to find success, growth, innovation, or progress when we don't understand these needs, expectations, and standards. Opinions, guesses, and assumptions lead to risk, wasted time, burned budgets, and excuses.

Will we really "fix it later"? Should we release it now if we know now that it needs to be fixed? Let's raise our standards to where our customers' standards are (or higher).

This course is for change-makers looking to transform from popular but wasteful methods to something more likely to create success. Shift away from high failure rates. Our customers don't want us to fail fast, break things, fail some more, or dare to fail. They need us to get it right.

This course is completely live and remote. Select a cohort and join from anywhere with decent internet.

Exercises will be done in breakout groups. Your instructor will give feedback on the work after each exercise.

Each attendee gets:

* 30 minutes of free private coaching with your instructor

* A PDF of the slides.

* A free PDF and ePUB of the full “Customers Know You Suck” book.

* An invitation to our Slack and Discord communities.

* Certificate of Completion.

Prices will go up in 2025, so catch our 2024 price while you can!

This course is also available as live corporate training, on-site or remote. It can also be customized for your needs and teams. Contact me to learn more https://customercentricity.com/contact

Check out our other cohort courses at https://cxcc.to/cohorts You might want to join those or share them with colleagues.