4.8 (27)
4 Weeks
·Cohort-based Course
Hands-on practice & expert guidance to 10x your interview skills. Get insights that power smart, data-driven product & design decisions.
4.8 (27)
4 Weeks
·Cohort-based Course
Hands-on practice & expert guidance to 10x your interview skills. Get insights that power smart, data-driven product & design decisions.
Clients include
Course overview
Any designer or product manager can run a user interview. It’s really not rocket science. Pick up the phone, call up a customer, ask them some questions -- bam, there’s your interview.
Running great interviews, though? That takes training and practice. Even those with the best intentions and the most motivation need some help if they want to do it right. I’ve worked with dozens of designers, developers, and product managers who are pumped about talking to users, but then…
...they spend tons of time and energy reaching out to people, but can't convince them to sign up for interviews
…they ask leading questions that will only ever get them the answers they want to hear.
…they focus on simply validating the ideas they already think are great rather than testing their assumptions about what users need in the first place.
…they get nervous and rush through the interview, barely even listening to what the participant has to say.
…they struggle to sift through all their data to synthesize the key insights
...they miss opportunities to make an impact on their product because they can't persuade stakeholders to take action.
In this 2-week course, you'll learn to run interviews just like a veteran user researcher. Through expert advice, personalized feedback, and plenty of of hands-on practice, you'll develop the skills you need to plan, execute, analyze, and document your interviews effectively -- so you can translate your hard work into evidence-based impact on product management & design decisions.
01
Designers who want to upskill by becoming proficient in one of the most useful & versatile user research methods.
02
Product managers who need to deeply understand their users so that what they build next meets their needs & solves their problems.
03
Early-career UX researchers looking for the hands-on practice & expert advice they need to level-up their interview skills.
A proven playbook for planning your interviews
Step-by-step guidance for finding & recruiting participants
Hands-on practice & specific frameworks to structure your interviews for maximum impact
Actionable tips for making participants feel comfortable, appreciated, and willing to share
In-class "lightning" interviews to build confidence with techniques and best practices
In-class analysis exercises that use real data collected by you
Strategies for documenting, sharing, and inspiring action
Confidence built through hands-on practice
Downloadable resources to give you a head start
10 interactive live sessions
Lifetime access to course materials
18 in-depth lessons
Direct access to instructor
2 projects to apply learnings
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
User Interview Skills for Designers & PMs
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4.8 (27 ratings)
Madhava Enros
Dave Poore
Gianni Chiappetta
Founder, Brazen UX
With 16 years of experience conducting impactful research, Elizabeth has shaped the design of hundreds of websites, apps, services, and physical products for companies such as Shopify, Mozilla, Instacart, MTV, and Meta. Her experience is complemented by a PhD in Cognitive Psychology, which gives her a deep understanding of how users think, behave, learn, and remember.
Elizabeth is frequently invited to speak on topics related to UX at conferences and events, including UXPA, Web Directions, IXDA, and ConveyUX. She also teaches courses on user research methods for her clients' teams, as well as online with O’Reilly Media and Maven.
Outside of work, Elizabeth is a black-belt martial artist and mediocre banjo player — though she really spends most of her free time these days chasing after her 2-year-old daughter.
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4-6 hours per week
Monday & Wednesday
12:00pm - 1:30pm EST
Interactive workshops where we'll talk through concepts and case studies + complete short activities designed to help you solidify what you've learned.
Friday
12:00pm-1:00pm
We'll use this time for review, questions, and additional feedback.
Weekly projects
1-2 hours per week
Short written assignments that challenge you to apply what you've learned.
Research Plan Template
Creating a simple, lightweight research plan is your first step towards making sure you'll get useful, actionable data from your research.
You'll be able to create your research plan in just 15min using this template!
Get this free resource
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
Be the first to know about upcoming cohorts