Redesigned a complex B2B platform's curriculum from information dump to structured, persona-based learning pathways.
Designed customer onboarding for a technically complex platform that needed users to reach proficiency fast — across time zones, languages, and experience levels.
Diagnosed broken learning infrastructure and eliminated $60,000 in redundant software costs.
Reduced training delivery overhead by 20 hours per cycle through governance redesign and systems streamlining.
Scaled learning architecture to serve thousands of learners without sacrificing instructional integrity or user experience.
Rebuilt a learning ecosystem from the ground up — full diagnosis, redesign, and implementation for an organization that had content but no infrastructure to hold it.