Published Author — Practical UX Design, Packt Publishing
Senior UX Researcher, Netflix — Led qualitative research across complex internal developer tools and platforms
Featured Speaker, World Usability Conference — Graz, Austria, October 2026
20 Years Across Regulated Industries — Financial services, insurance, and enterprise platforms including Aon, MassMutual, and Arvest Bank
Bootcamp Instructor & Private Mentor — Years teaching UX inside bootcamps and mentoring career changers privately
B.S. in Human-Computer Interaction — DePaul University, Chicago, 2007