Internal & Interpersonal Conflict Management

4 Weeks

Cohort-based Course

This course provides students with a better understanding of how and why they react to conflict, and the skills to communicate better.

Internal & Interpersonal Conflict Management

4 Weeks

Cohort-based Course

This course provides students with a better understanding of how and why they react to conflict, and the skills to communicate better.

Hosted by

Shai Tamari

Professor of the Practice at UNC-Chapel Hill and Lecturer at Duke University.

Shai Tamari

Professor of the Practice at UNC-Chapel Hill and Lecturer at Duke University.

Course overview

A better understanding of self and others as it relates to conflict.

We take care of others best when we take care of ourselves.

This course is meant for current and future peacemakers and peacebuilders, and those who are neither, who aim to make a difference in and with their immediate and wider environments: friends, romantic partners, family members, work colleagues, and one’s community.

Most sessions will be conducted by “sitting in circle” and in small groups. We will learn and practice communication-intensive circles, build High-Quality Listening skills, discover our relationship with apology and forgiveness, and learn how to better understand our own needs and the needs of others.

At the end of this course, students might be able to answer the following questions:

· How and why do I react to conflict?

· How has my past impacted the way I respond to conflicts today?

· What actions must I take to improve my relationships with others?

· And how can I build a community that is based on trust?

Anyone who has ever been in conflict, who is currently engaging in one or more, and anyone who might have a conflict in the future.

Anyone who has ever engaged in conflict and thought: "I could have handled that better...".

Supervisors, managers, spouses, parents, siblings, and anyone in between.

Individuals who would like to understand why they react to conflict the way they do.

Anyone who has ever engaged in conflict and thought: "I could have handled that better...".

Supervisors, managers, spouses, parents, siblings, and anyone in between.

Individuals who would like to understand why they react to conflict the way they do.

What you’ll get out of this course

An increased comfort in talking to strangers

Students will get to know and begin building a community with people they had not know before, learning to overcome discomfort and stepping outside one's comfort zone.

Develop a new form of listening skills

While we may feel comfortable listening to others, this course will allow us to develop skills of listening to others by going on the speaker's "journey."

Discover our relationship with apology and forgiveness

The harm we have caused others and the harm caused to us may impact our relationship with loved ones and with ourselves. This course will provide the tools needed to understand our past and our present better through the lenses of apology and forgiveness.

What’s included

Live sessions

Learn directly from Shai Tamari in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.

Course syllabus

7 live sessions • 7 lessons

Week 1

Jun 4—Jun 9

Jun

Session 1

Tue 6/45:30 PM—7:00 PM (UTC)

Jun

Session 2

Fri 6/72:00 PM—3:30 PM (UTC)

Building Trust with Strangers

1 item

Conflict Management Styles

1 item

Week 2

Jun 10—Jun 16

Jun

Session 3

Tue 6/115:30 PM—7:00 PM (UTC)

Jun

Session 4

Fri 6/142:00 PM—3:30 PM (UTC)

High-Quality Listening

1 item

Week 3

Jun 17—Jun 23

Jun

Session 5

Tue 6/185:30 PM—7:00 PM (UTC)

Jun

Session 6

Fri 6/212:00 PM—3:30 PM (UTC)

Apology

1 item

Forgiveness

1 item

Week 4

Jun 24—Jun 25

Jun

Session 7

Tue 6/255:30 PM—7:00 PM (UTC)

Letter of Apology

1 item

Post-course

Letter of Apology

1 item

What people are saying

Life-changing is the only one way to summarize my experience. Shai’s personality and teaching style is beyond reproach – I have never felt more comfortable expressing deeply personal events with others than I have during that semester. Shai has a way to get you to look deep inside and understand who you are.

Zachary Marchun

Author title

Shai’s session with our MPP students was a hit. Students took great comfort in learning that their peers shared many of the same stressors and fears, and came away feeling a collective sense of peace. Shai’s calm and warm approach created a safe space and an authentic experience for them. They raved afterward about how effective the workshop was!

Melissa Edwards

Author title

My experience with Shai doing a circle on Death Row was life- changing. As a facilitator, Shai created an environment of trust, vulnerability, openness, and honesty in a setting where these qualities are incredibly difficult to cultivate. The memories we created and the connections we formed have stayed with me long after the circle ended.

Ashley Wade

I had the opportunity to take a graduate-level course taught by Shai. The content of the course—how to identify and communicate your feelings in tough situations, how to effectively listen to others attempting to do the same, and how to then handle that information to explore solutions—was immediately applicable in my personal and professional life

Eilish Zembilci

Meet your instructor

Shai Tamari

Shai Tamari is the Founder & President of Tamari Conflict Management, where he trains and coaches clients in conflict management. At the University of North Carolina at Chapel Hill he is the Director of the minor in Conflict Management, and Professor of the Practice under the Department of Public Policy and the Curriculum in Peace, War, and Defense. At Duke University, Shai is an Adjunct Instructor at Sanford School of Public Policy. He teaches both undergraduate- and graduate-level skills-based courses in the field of Conflict Management. In addition, Shai co-facilitates circles and teaches courses in prisons in North Carolina.

Prior to his above appointments, Shai was the Associate Director of the UNC Center for Middle East & Islamic Studies (2010-2023) and the foreign policy adviser for Congressman James P. Moran at the U.S. House of Representatives (2008-2010), where he focused on issues such as the Israeli-Palestinian conflict, human rights in Iran, and parental child abduction to Japan.

Born and raised in Jerusalem, Shai earned a B.A. in Journalism from the Queensland University of Technology in Brisbane, Australia, and a Master’s degree in Near and Middle Eastern Studies from the School of Oriental and African Studies (SOAS) at the University of London in the UK. In 2006, Shai was awarded a Rotary Peace Fellowship and studied for a second Master’s in Global History, along with Arabic and Conflict Resolution, at UNC. While a Rotary Peace Fellow, Shai worked in the summer of 2007 with the Cooperative Housing Foundation International in Amman, Jordan.

Shai is a native speaker of Hebrew and an amateur Elvis Presley historian. He is married, with two adult children, and a dog named Reece.