10.0
(3 ratings)
2 Weeks
·Cohort-based Course
Create a "V1 Operations Manual" you can build upon for years to come. In 2 weeks.
10.0
(3 ratings)
2 Weeks
·Cohort-based Course
Create a "V1 Operations Manual" you can build upon for years to come. In 2 weeks.
Hosted by
Tamara Kemper, M.Ed.
CEO/Founder of The Process Mavens, 20 years of Instructional Design, altMBA grad
Course overview
Providing a clear vision of what success looks like and how everyone on the team fits into that vision is your most important job as CEO of your small business.
Stop putting it off.
I'll show you how. All I need is 2 weeks.
01
dream of cloning themselves so they could spend more time on the most important things.
02
know they're on the verge of letting down clients and team if they don't start delegating.
03
are growing quickly and can't put off investing in their operations any longer.
04
care deeply about excellence in everything they do.
Show your team how their roles and responsibilities fit into the company mission and structure, to make getting things done more efficient and meaningful for the whole team.
Get clear on your business's key responsibilities and who owns them, so you'll never have to ask "Who's in charge of XYZ?" again!
Delegate with clarity, so you can free up hours of time doing tasks you dread and focus on your most valuable work.
Record how to do the most essential tasks, so new employees can get up to speed quickly without so much heavy lifting from you.
Communicate the standards of excellence for your most essential tasks, so your clients will get an amazing experience every time. (And your team won't have to guess what "good enough" means!)
Easily look up how to do everything from running payroll to sending client emails, so you won't have to worry that all will be lost if a key employee leaves the company.
Team Alignment 101 for Small Business
You don't have time to figure out how to build your operations manual. (And you'll probably overthink it anyway.)
Let us guide you through the our proven process so you can get it handled and get back to work.
10.0
(3 ratings)
Alison Crosthwait
Vahe Ohannessian
Megan Eldridge
Josh Moog
Geoff Welch
David Verwer
Josh Bopp
Founder & CEO of The Process Mavens
In the last 4+ years, my team at The Process Mavens and I have helped dozens of fast-growing teams build employee training & operations manuals so they can scale WHILE staying a wonderful place to work.
This work is literally all we do. And we're damned good at it.
We've developed our methods the hard way through trial and error, because this work is never the most urgent thing on your list. But it's critical if you want to scale your impact.
I built this course so small business owners can skip the "figuring it out" part of documenting processes and GET. IT. DONE.
I hold a masters degree in Instructional Design from Arizona State University and have spent my career teaching in classrooms, leading edtech curriculum projects, and streamlining and automating workflow processes.
I was one of the first 8 Trainual Certified Consultants (affiliate link) in 2018, and a recipient of altMBA's Kopp Award for “generosity in helping others.”
01
Align Your Roles
If you're not clear on all the roles in your business, neither is your team! Using our template, you'll define exactly how each role drives results in your business and determine who sits in which role so everyone can get clear on how they fit into the bigger mission!
02
Define Responsibilities
When everyone in your business knows which responsibilities belong to them, you can feel at ease that nothing will get dropped. In this module, you'll collect and organize all of the key responsibilities that keep your business running, including your own!
03
Standards of Excellence
You know exactly how you want things done in your business, but if you want to scale, you have to teach others to meet your level of excellence. In this module, you'll develop Standards of Excellence for your most critical employee responsibilities so you'll have peace of mind that your employees know how to do things the right way
04
Work Instructions
You do NOT need to write SOPs or process steps to have an Operations Manual! In this module, you'll learn our no-frills process for capturing and cataloging the "how-to's" for your most essential tasks. (All without writing a single SOP!)
05
Get Ready to Launch
You can write down all the things, but if your team never actually uses it, then what was the point? In this module, you'll create a communication plan for launching your V1 Ops Manual with your team and make a plan for what's to come in version 2!
8am - 9am Pacific
Join us for our live workshops where we'll guide you through every step of the process to document your business.
8am - 9am Pacific
Join us for an OPTIONAL co-working session to get your questions answered and your projects DONE!
Plan 2+ hrs/week
In order to get your V1 Operations Manual published and shared to your team, you'll need to put in a few hours during the week to complete your projects on your own.
NOTE: This course is fluff-free - every project is a step towards your completed operations manual.
Active learning, not passive watching
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms.
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you