Certified Behavioral Design Facilitator
Cohort-based Course
Become a certified Make it Facilitator — master behavioral design and get licensed to run official Make it workshops worldwide.
Certified Behavioral Design Facilitator
Cohort-based Course
Become a certified Make it Facilitator — master behavioral design and get licensed to run official Make it workshops worldwide.
Course overview
From Learner to Leader: Master Behavioral Design and Facilitation
Through guided practice, peer feedback, and hands-on facilitation experience, you’ll learn how to design, deliver, and monetize behavioral design sessions — gaining the skills, resources, and official license to operate as a Certified Make it Facilitator within our global network.
Designed for Professionals Driving Real-World Change
01
Consultants & Strategists
You guide organizations through transformation and want to use behavioral design to influence decisions and
02
Trainers & Facilitators
You lead workshops or learning experiences and want to elevate them with science-backed tools and structured facili
03
Designers & Innovators
You build products, services, or experiences and want to integrate behavioral insights to make your solutions more i
Prerequisites
Education
You must have completed a BSc Degree
Professional Experience
2+ years in training, consulting, or coaching
Behavioral science foundation
You must have completed the Starter program (Make it Toolkit Level 1)
What you’ll get out of this course
01 — Facilitate with confidence
Learn how to design and lead engaging behavioral design workshops that spark insight and participation.
02 — License: commercial use of Make it Toolkit
Earn the official license to use and monetize the Make it Toolkit in client projects, trainings, and creative workshops.ns.
023 —Ongoing Support
Access continuous support, updated materials, and community-driven learning to keep your skills sharp and your sessions world-class.
04 — Join a global facilitator network
Gain lifetime access to a community of peers, ongoing mentorship, and opportunities for paid collaborations.
What’s included
Live sessions
Learn directly from your instructors in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
Course syllabus
Week 1
Section 1 — Facilitation Foundations
Jul
3
Section 1 — Facilitation Foundations
Week 2
Section 2 — Behavioral Design in Action
Jul
10
Section 2 — Behavioral Design in Action
Week 3
Section 3 — The Make it Experience
Jul
17
Section 3 — The Make it Experience
Week 4
Section 4 — Demonstration & Certification Prep
Jul
24
Section 4 — Demonstration & Certification Prep
Make it Toolkit Certified Facilitators
Nicole Xiaoyi Li
Sutham Thammawong
Oravee Smithiphol
Marta Balula
Meet your instructor
Massimo Ingegno
Massimo Ingegno
Creator of the make it Toolkit., Behavioral Strategist at the United nations, University educator
Massimo has been defined as one of the world’s leading Behavior and Gamification Designers and has pioneered this field in Southeast Asia. Driven by the mission of making behavioral science more accessible and actionable, he has trained 2000+ design and business leaders and is currently advising the United Nations on behavioral science and AI.
John Gusiff
John Gusiff
CX Strategist and Certified Make it Toolkit Behavioral Strategist
John is the Managing Partner at Customer Centric Solutions LLC, where he specializes in helping brands craft cohesive and meaningful experiences across all touchpoints to drive customer acquisition, deepen engagement, and build long-term loyalty. His approach is grounded in customer Jobs-to-be-Done research methods and behavioral science.
Zac Fit-Walter
Zac Fit-Walter
Gamification & Game Design Lecturer, Make it Toolkit Co-founder
A leading academic and practitioner in gamification, Dr. Fitz-Walter brings deep expertise in game design principles to create motivating and effective learning systems.
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Certified Behavioral Design Facilitator
Course schedule
4-6 hours per week
Day and time
1:00pm - 2:00pm EST
Thursday , 10:00 AM AEST (UTC +10)
Wednesday, 5:00 PM PDT (UTC –7)
May 14 - June 4 2026
Examination and Demonstration will be held after the course ends
Weekly activities
2-3 hours per week
Every week activities will be assigned to prepare for the example and demonstration
Learning is better with cohorts
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
Frequently Asked Questions
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