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Managing Conflict
4.9
(7 ratings)
1 Day
·Cohort-based Course
Don't let conflict or challenging personalities hijack a meeting, with these proven facilitation skills.
Managing Conflict
4.9
(7 ratings)
1 Day
·Cohort-based Course
Don't let conflict or challenging personalities hijack a meeting, with these proven facilitation skills.
Course overview
Don’t avoid conflict — transform it, yourself, and your team.
We’ve all been in meetings that are hijacked by conflict and difficult personalities. By the end of this 3-hr workshop, you’ll be able to diagram complex group dynamics and navigate conflict to help any group — your team, your organization, or your client — realize their purpose.
You will learn how to identify unhelpful patterns, separate underlying positions from interests, develop shared action agendas to address underlying challenges, challenge unproductive behaviors, and ultimately, create a container for productive conflict. Participants will also complete and reflect on a conflict self-assessment, and practice these newfound skills in interactive exercises and scenarios. There will also be opportunities for live coaching on specific use cases participants are facing.
This workshop is part of the Facilitation Leadership Lab, a live, online, cohort-based course for rising and established leaders who want to sharpen their facilitation skills in order to unlock their organization’s potential, accelerate their career path, or grow their consulting practice. Signing up for this workshop earns you special access to the Facilitation Leadership Lab community of practice, wherein:
- You’ll join our thriving online community of dynamic leaders across the non-profit, government, and private sectors.
- You can attend a monthly “Community Lab” where participants can get to know one another, share facilitation challenges they are facing, and get feedback from the community and instructors.
- You’ll receive unique benefits, including discounts on future workshops, future in-person events, and other fun things along the way.
- You'll receive a Facilitation Leadership Lab workbook focused on the skills of conflict management.
Who is this course for
01
Sick of conflict or difficult personalities preventing your organization or community from achieving its goals? This is for you!
02
People managers who want to skillfully navigate complex group dynamics to help their team achieve its purpose.
03
Coaches and consultants who want to grow their practice with proven facilitation tools and frameworks.
What you’ll get out of this course
Actionable facilitation tools and frameworks.
You’ll learn proven facilitation tools for diagramming and de-escalating conflict.
Access to the Facilitation Leadership Lab peer-learning community
Facilitating change in organizations is hard, often lonely work. Leaders need peers to learn from and with. This course is your passport to a thriving peer-learning community and privileged access and discounts to future offerings from the instructors.
Discounts on future Facilitation Leadership Lab offerings
You’ll receive discounts on future workshops, in-person events, and other fun things along the way. One specific offer: if you participate in the next cohort of the Facilitation Leadership Lab, the cost of the workshop will be subtracted from the total cost of that course.
1:1 Coaching
You'll have the opportunity to engage 1:1 with the instructors in a free coaching session after the workshop is complete.
This course includes
Interactive live sessions
Lifetime access to course materials
2 in-depth lessons
Direct access to instructor
Projects to apply learnings
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
Managing Conflict
Course syllabus
4.9
(7 ratings)
What students are saying
What people are saying
Sarita G.
Colin Maclay
John Webb
Priya Vora
Nick Martin
Paige N.
Meet your instructor
Kate Krontiris
Kate’s work as a facilitator, researcher, and organizational strategist has addressed a variety of public challenges, often with an intersection of technology. As an organizational development strategist, Kate has over 20 years of facilitation, mediation, and conflict resolution experience. She specializes in qualitative methodologies, including ethnography, user research, and design research. Applications have included organizational strategy, product design, policy recommendation, and programmatic design.
Kate has served as a consultant to Google, Facebook, the Trusted Elections Fund, Luminate, Mobius Executive Leadership, and the Make the Breast Pump Not Suck Project, among others. Kate also served as a consulting user researcher for the U.S. Digital Service within the Executive Office of President Barack Obama.
Kate is a graduate of Columbia University, where she received a Bachelor of Arts in Sociology. She holds a Masters in Public Policy from Harvard University’s Kennedy School of Government and an MBA from MIT’s Sloan School of Management.
Charley Johnson
Charley is a writer, teacher, and facilitator who works at the intersection of technology and social change. He founded Untangled, a newsletter and podcast on technology, people, and power, and teaches at George Washington University on related topics.*
Charley has spent much of his career facilitating multi-stakeholder collaborations. He currently leads the Public Technology Leadership Collaborative, a new peer-learning collective of scholars, researchers, and government leaders committed to addressing the social and cultural implications of data and technology. Before that, he led the Disinformation Action Lab at Data & Society, which won the University of Washington’s Center for an Informed Public inaugural ‘Award for Excellence’ for its multi-stakeholder work on the 2020 Census. Once upon a time, he co-founded and ultimately led the Center for Digital Development at the U.S. Agency for International Development.
He’s a graduate of the University of Washington (Go Huskies!) and the Harvard Kennedy School. Most importantly, he’s an obnoxiously proud uncle.
*This is a personal project and is not affiliated with Data & Society Research Institute or George Washington University.
Course schedule
4-6hrs
Prep work
1 hour
Upon sign-up, participants will (1) complete a survey on their specific needs, (2) take a conflict self-assessment, and (3) review skills materials from the Facilitation Leadership Lab Workbook.
Workshop: Saturday, January 13
1:00 pm - 4 pm EST
Over 3 hours, participants will get specific and targeted help in managing conflicts and challenging principals in the workplace
Optional Homework
1 hour
Participants will have the opportunity to complete optional homework and get personalized feedback from the instructors.
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Facilitation Leadership Lab - Managing Conflict
This is a sneak peek into the Facilitation Leadership Lab "Skills Workbook."
The workbook is organized to track the course and includes roughly 20 total skills. Each skill is accompanied by tools and resources to make them even more practical.
This snippet of the workbook includes the introduction and part of one key facilitation skill — “Managing Conflict." Enjoy!