Managing Conflict


(7 ratings)


1 Day


Cohort-based Course

Don't let conflict or challenging personalities hijack a meeting, with these proven facilitation skills. 

Course overview

Don’t avoid conflict — transform it, yourself, and your team. 

We’ve all been in meetings that are hijacked by conflict and difficult personalities. By the end of this 3-hr workshop, you’ll be able to diagram complex group dynamics and navigate conflict to help any group — your team, your organization, or your client — realize their purpose.

You will learn how to identify unhelpful patterns, separate underlying positions from interests, develop shared action agendas to address underlying challenges, challenge unproductive behaviors, and ultimately, create a container for productive conflict. Participants will also complete and reflect on a conflict self-assessment, and practice these newfound skills in interactive exercises and scenarios. There will also be opportunities for live coaching on specific use cases participants are facing.

This workshop is part of the Facilitation Leadership Lab, a live, online, cohort-based course for rising and established leaders who want to sharpen their facilitation skills in order to unlock their organization’s potential, accelerate their career path, or grow their consulting practice. Signing up for this workshop earns you special access to the Facilitation Leadership Lab community of practice, wherein:

- You’ll join our thriving online community of dynamic leaders across the non-profit, government, and private sectors.

- You can attend a monthly “Community Lab” where participants can get to know one another, share facilitation challenges they are facing, and get feedback from the community and instructors.

- You’ll receive unique benefits, including discounts on future workshops, future in-person events, and other fun things along the way.

- You'll receive a Facilitation Leadership Lab workbook focused on the skills of conflict management.

Who is this course for


Sick of conflict or difficult personalities preventing your organization or community from achieving its goals? This is for you!


People managers who want to skillfully navigate complex group dynamics to help their team achieve its purpose. 


Coaches and consultants who want to grow their practice with proven facilitation tools and frameworks.

What you’ll get out of this course

Actionable facilitation tools and frameworks.

You’ll learn proven facilitation tools for diagramming and de-escalating conflict.

Access to the Facilitation Leadership Lab peer-learning community

Facilitating change in organizations is hard, often lonely work. Leaders need peers to learn from and with. This course is your passport to a thriving peer-learning community and privileged access and discounts to future offerings from the instructors.

Discounts on future Facilitation Leadership Lab offerings

You’ll receive discounts on future workshops, in-person events, and other fun things along the way. One specific offer: if you participate in the next cohort of the Facilitation Leadership Lab, the cost of the workshop will be subtracted from the total cost of that course.

1:1 Coaching

You'll have the opportunity to engage 1:1 with the instructors in a free coaching session after the workshop is complete.

This course includes

Interactive live sessions

Lifetime access to course materials

2 in-depth lessons

Direct access to instructor

Projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Expand all modules
  • Week 1

    Jan 13

    Week dates are set to instructor's time zone


    • Diagramming Conflict

    • Managing Conflict


(7 ratings)

What students are saying

What people are saying

        Kate is an effective facilitator with the patience and energy needed to support a room full of people to connect and engage in meaningful work.  I found her to be a great communicator and very skilled at observing the needs of participants in ways that promote deeper participation.
Sarita G.

Sarita G.

Vice President of US Programs, Ford Foundation
        Charley is an accomplished, next-generation facilitator and strategist who builds generative connections across sectors, topics, ideas, and people with different perspectives and backgrounds. He is simply an incredible partner for empowering communities to make progress against complex problems."
Colin Maclay

Colin Maclay

Executive Director of USC Annenberg Innovation Lab
        Kate has led several impactful workshops for the Google Social Impact team including a 2-day session with a leading group of researchers & practitioners in the civic tech field. Kate is a master facilitator whose infectious energy & passion helps groups align on strategic opportunities that build on the strengths of the participants & organization.
John Webb

John Webb

UX Research Lead, Google Search Social Responsibility
        As a facilitator, Charley skillfully pulls out diverse perspectives and comfortably navigates areas of strategic divergence. If you want help coalescing around a new future direction or change agenda, he is your guy!
Priya Vora

Priya Vora

Managing Director, Digital Impact Alliance
        Charley's strategic thinking, high EQ, deep listening skills, and ability to ask incisive questions help cut to the heart of complex and challenging group dynamics, while moving the group toward impact. He's a special facilitator and I highly recommend this course."
Nick Martin

Nick Martin

CEO, TechChange
        Kate has been a fabulous thought partner, designer, and facilitator of some of the most challenging and important gatherings I’ve been a part of. With a massive EQ and capacity for deep listening and adaptation, she manages to attend to difficult power dynamics and make everyone feel heard without delaying or watering down hard choices.
Paige N.

Paige N.

Describing work with Kate for a global philanthropic organization

Meet your instructor

Kate Krontiris

Kate Krontiris

Kate’s work as a facilitator, researcher, and organizational strategist has addressed a variety of public challenges, often with an intersection of technology. As an organizational development strategist, Kate has over 20 years of facilitation, mediation, and conflict resolution experience. She specializes in qualitative methodologies, including ethnography, user research, and design research. Applications have included organizational strategy, product design, policy recommendation, and programmatic design.

Kate has served as a consultant to Google, Facebook, the Trusted Elections Fund, Luminate, Mobius Executive Leadership, and the Make the Breast Pump Not Suck Project, among others. Kate also served as a consulting user researcher for the U.S. Digital Service within the Executive Office of President Barack Obama.

Kate is a graduate of Columbia University, where she received a Bachelor of Arts in Sociology. She holds a Masters in Public Policy from Harvard University’s Kennedy School of Government and an MBA from MIT’s Sloan School of Management.

Charley Johnson

Charley Johnson

Charley is a writer, teacher, and facilitator who works at the intersection of technology and social change. He founded Untangled, a newsletter and podcast on technology, people, and power, and teaches at George Washington University on related topics.*

Charley has spent much of his career facilitating multi-stakeholder collaborations. He currently leads the Public Technology Leadership Collaborative, a new peer-learning collective of scholars, researchers, and government leaders committed to addressing the social and cultural implications of data and technology. Before that, he led the Disinformation Action Lab at Data & Society, which won the University of Washington’s Center for an Informed Public inaugural ‘Award for Excellence’ for its multi-stakeholder work on the 2020 Census. Once upon a time, he co-founded and ultimately led the Center for Digital Development at the U.S. Agency for International Development.

He’s a graduate of the University of Washington (Go Huskies!) and the Harvard Kennedy School. Most importantly, he’s an obnoxiously proud uncle.

*This is a personal project and is not affiliated with Data & Society Research Institute or George Washington University.

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Course schedule

  • Prep work

    1 hour

    Upon sign-up, participants will (1) complete a survey on their specific needs, (2) take a conflict self-assessment, and (3) review skills materials from the Facilitation Leadership Lab Workbook.

  • Workshop: Saturday, January 13

    1:00 pm - 4 pm EST

    Over 3 hours, participants will get specific and targeted help in managing conflicts and challenging principals in the workplace

  • Optional Homework

    1 hour

    Participants will have the opportunity to complete optional homework and get personalized feedback from the instructors.

Free resource

Facilitation Leadership Lab - Managing Conflict

This is a sneak peek into the Facilitation Leadership Lab "Skills Workbook."

The workbook is organized to track the course and includes roughly 20 total skills. Each skill is accompanied by tools and resources to make them even more practical.

This snippet of the workbook includes the introduction and part of one key facilitation skill — “Managing Conflict." Enjoy!

Get this free resource

Frequently Asked Questions

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Managing Conflict


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