Kelly combines over a decade of leadership experience with a formal therapy background to help managers handle difficult conversations with clarity and confidence. Her approach focuses on balancing directness with empathy, guiding leaders to address issues without damaging trust.

She has coached individual contributors and managers through real-world challenges like underperformance, misalignment, and giving direct feedback, helping them say what needs to be said and handle whatever comes next.

Kelly is currently a Sr. Engineering Manager at Zapier. Outside of her day job, she speaks on leadership at tech conferences and writes about practical leadership at The Modern Leader.