Better Conversations for More Effective Healthcare

5.0 (3)

3 Weeks

Cohort-based Course

Build your skills to increase collaboration - with colleagues, with patients and beyond We offer a range of pricing options, see below

Better Conversations for More Effective Healthcare

5.0 (3)

3 Weeks

Cohort-based Course

Build your skills to increase collaboration - with colleagues, with patients and beyond We offer a range of pricing options, see below

Hosted by

Judy Rees and Steve McCann

Specialists in improving collaborative conversations in healthcare and beyond

Judy Rees and Steve McCann

Specialists in improving collaborative conversations in healthcare and beyond

Course overview

Enhance your communication skills for a more effective and fulfilling experience

Poor communication damages health outcomes, patient satisfaction, cost-effectiveness and provider wellbeing. It leads to misunderstandings, mistakes and stress, getting in the way of being a happy, focused and effective practitioner, team or organization.

This course addresses the communication challenges of healthcare head on, and provides simple and practical tools that can help.

Expect the unexpected: the program draws attention to aspects of communication that are often overlooked. It might even challenge key parts of your everyday practice.

Our program was designed to foster communication within teams and with customers. Successfully implemented in healthcare settings, especially in the UK, it has proven beneficial for healthcare professionals worldwide.

Join us to unlock the key to improved communication in your healthcare practice.

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TIERED PRICING: Full price for this course is $500. Please pay this price if you can afford it - for example because your training is fully funded by a large employer.

And, we want to make the course accessible to all in healthcare, in the USA and worldwide.

So, there are two other pricing options.

For anyone funding their own training, the price is $300. Please use the coupon code REDUCED at the checkout.

If this price feels beyond your reach for any reason, please use the coupon code JUST150 at the checkout to attend for just $150.

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Who is this course for

Clinicians who want to empower patients and build care alliances, especially under time and budget pressure

Managers and administrators who need to reduce misunderstandings and conflicts, so that time and money are not wasted

Healthcare professionals who need to have more intentional and productive conversations with colleagues

Clinicians who want to empower patients and build care alliances, especially under time and budget pressure

Managers and administrators who need to reduce misunderstandings and conflicts, so that time and money are not wasted

Healthcare professionals who need to have more intentional and productive conversations with colleagues

What you’ll get out of this course

Clarity

A clearer focus on projects and tasks, what needs to be done and how these might be achieved together

Robust solutions

Fast learning, improved ideation and innovation because we can challenge each other safely

Improved teamwork

Better collaboration and accountability to ensure things get done well

Better relationships

Team and customer relationships improve through greater understanding and respect for other people's views and experiences

Higher productivity

Simply, more stuff gets done in less time because we can cut out the time wasted due to misunderstandings

Resilience

We support people to work at their best and have the conversations that encourage reflection and development

Better conversations at home

These skills can be used beyond the workplace: think better conversations with family members, including children

This course includes

6 interactive live sessions

Lifetime access to course materials

6 in-depth lessons

Direct access to instructor

6 projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Week 1

Jun 4—Jun 9

Jun

Session 1: State

Tue 6/45:00 PM—6:00 PM (UTC)

Jun

Session 2: Assumptions

Thu 6/65:00 PM—6:00 PM (UTC)

Module 1: State

2 items

Module 2: Assumptions

2 items

Week 2

Jun 10—Jun 16

Jun

Session 3: Context

Tue 6/115:00 PM—6:00 PM (UTC)

Jun

Session 4: Listening

Thu 6/135:00 PM—6:00 PM (UTC)

Module 3: Context

2 items

Module 4: Listening

2 items

Week 3

Jun 17—Jun 20

Jun

Session 5: Feedback

Tue 6/185:00 PM—6:00 PM (UTC)

Jun

Session 6: Outcomes

Thu 6/205:00 PM—6:00 PM (UTC)

Module 5: Feedback

2 items

Module 6: Outcomes

2 items

5.0 (3)

What people are saying

A highly effective, easy-to-learn toolkit that allows clinicians to work with people in a respectful but highly impactful way. At times this impact is breathtaking. Judy Rees provides expert tuition which allows clinicians to rapidly implement and hone these approaches.

Dr David Lee

Chief Medical Officer Clinical Safety, Dedalus Group

I highly recommend the Better Conversations course to anyone wanting to improve their interpersonal and communication abilities. The skills genuinely make a difference if put into consistent practice.

Robert Moreno

Strategic Advisor, BayPLS Mobile Healthcare

Communication is key to everything we do in healthcare. I honestly believe this has improved patient care, and I think it has also improved my conversations with my colleagues. I’ve become a bit evangelical because I think it’s brilliant!

Siobhan Aris

Advanced Palliative Care Nurse

I have to give much credit to our two facilitators for their delivery of this wonderful course. Interesting format too: all virtual, 5 one-hour classes with a sixth bonus class. Hard to tell what was scripted and what was improvised, but a very solid structure and much to consider as I navigate both personal and professional conversations.

Dr Jeffrey Sheen

Senior Innovation Manager, American Chemical Society

Calm in a crisis with Better Conversations

Meet your trainers

Judy Rees

Judy Rees is the co-author of the bestselling book Clean Language: Revealing Metaphors and Opening Minds and has taught the subject globally for more than 15 years. She also uses the approach in her group facilitation and one-on-one coaching.

Steve McCann

Steve McCann had an interesting international career working with people in complex and hostile parts of the world before becoming deeply involved in creating practical applications for Clean Language within organisations.