When you don’t understand the root causes of negative behavior or the many ways such behavior goes unrecognized, you do not know how to positively shift it in an effective or lasting way. In fact, when you do not recognize these, you will inadvertently further perpetuate it!

Most people react to negative behaviors with harshness, permissiveness, or even bribery—approaches that validate and reinforce negativity. Learn alternative strategies that shift behaviors while fostering accountability and respect.

The Redirect Tool helps you confidently identify and shift five distinct patterns of negative behavior. By using emotionally intelligent and positive approaches, you’ll build close, caring, and trustworthy relationships.

Move beyond managing conflicts—foster trust, strengthen relationships, and create a culture where individuals and teams can thrive together. Lead with clarity and empathy by mastering tools that inspire trust, engage your team, and drive lasting performance improvements.

The 5 patterns of negative behavior are not commonly known, and mastering the Redirect Tool requires hands-on practice. In this course, you’ll apply these tools to real-world scenarios, receive personalized feedback, and refine your approach, ensuring you’re confident in using th