AI for Customer Research: Future-Proof Your UX & Product Skills

4.6 (9)

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2 Weeks

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Cohort-based Course

In 2 weeks, transform how you do research—learn prompt engineering, AI tools for moderation & analysis, and how to use synthetic users

This course is popular

7 people enrolled last week.

CLASS PARTICIPANTS FROM

Meta
Microsoft
Huge
Canva
Pinterest

Course overview

AI Tools & Techniques that Make UXers, PMs & Designers All Researchers

UX Researchers, Product Managers, and Designers—elevate your research game with AI! In this immersive, interactive course, discover how AI is revolutionizing research by delivering rapid insights, unprecedented scale, and innovative techniques like synthetic users. You'll be introduced to groundbreaking tools while mastering practical prompt engineering that you can use immediately.


What You'll Learn/Gain


📝 Prompt Engineering for Research

• Learn how to craft AI-driven prompts for any part of research from stakeholder workshops, study design and interview guides to analysis and reporting.  

• Learn skills like meta-prompting and chain-of-thought prompting. Learn how to prompt differently for a “basic” LLM versus a reasoning LLM.


🎤 Conducting Interviews with AI Moderation

• Find out just how good AI moderators are today, and learn how to finetune their performance within the specialized tools.

• Leverage AI tools to moderate interviews, creating tremendous time and cost efficiencies – even in global, multilingual projects, dissolving distinctions between qualitative and quantitative research.  

• Learn how easy these tools make it for non-researchers to create their own studies. 


📊 AI Analysis with Specialized Tools

• Learn how prompting can quickly and effectively provide a summary of a research session.

• Learn how to “chat with” or “interrogate” your data – whether one study or many studies … finding needles in a haystack for you.

• Learn how specialized tools can quickly create a data-table dramatically speed analysis.

• Find out what these tools can’t do well yet and where your specialized expertise is still needed.


👥 Working with Synthetic Users

• Try this brand-new technique – generating and interacting with synthetic users.

• Learn how to prompt your LLM to generate synthetic users for you.

• Learn how these can be used from kickoff meetings, to testing new concepts and innovations.

• Consider how synthetic experts might be your research partner.

Discuss chatting with synthetic users will be used by stakeholders, PMs and others.


🔓 Exclusive Tools & Expert Insights

Access enterprise-grade AI platforms not typically available, and hear directly from the founders who will share their visionary insights for the future of research.


Why It Matters


Accelerate Your Research Time: Slash research time while maintaining quality and depth.


📈 Future-Proof Your Career: Equip yourself with skills that ensure you stay ahead in an ever-evolving market, making you indispensable. Become the orchestrator of your AI-enhance research system.


What Makes This Class Unique


🔓 Exclusive Access & Expert Guest Speakers: Enjoy trial access to exclusive, enterprise-grade AI platforms that aren’t always available publicly, and live guest sessions with the visionary founders of these tools.


🌟 Balanced Exposure to Specialized tools and Prompt Engineering for any LLM: While you’ll explore new AI tools, you’ll also learn prompt engineering techniques that yield immediate, tangible benefits – great for professionals working with sensitive data and limited access to AI tools.


🤝 Collaborative, Hands-On Learning: Participate in live workshops that combine expert guidance, interactive practice, and peer collaboration to solve real-world research challenges. Get your hands on these tools and discuss the experience with your peers.


Course Format


Live Workshops: Four engaging 120-minute sessions per week featuring live demos, group activities, special guests and interactive discussions. Note: We do each session twice for your convenience. Once 1-3pm EST and once 7-9pm EST - attend whichever you like!


💻 Practical Application: One hour per week of homework between sessions applying AI tools in real-world research scenarios.


Weekly Q&A Sessions: Live sessions for personalized support, immediate feedback, and extra guidance.


🎥 Recorded Sessions: Access all session recordings to revisit and solidify your learning at your own pace.

This course is for

01

Researchers who want faster, more effective ways to uncover insights and to learn new techniques like synthetic users.

02

Product Managers and Designers seeking simple and rapid product discovery and concept validation techniques they can do themselves.

03

Leaders and Founders looking for efficient, data-driven decisions that keep them ahead of the curve. Prepare your new research operation.

Outcomes

Future-Proof Your Career

Stay ahead in an ever-evolving market by mastering AI skills that not only enhance your expertise but also make you indispensable in your organization.

Understand what's now possible with AI

Know what can be used to accelerate or scale current research processes, and try entirely new research approaches (e.g., synthetic users).

Accelerate & Scale Your Research

Transform your workflow by dramatically speeding up data collection and analysis. Leverage AI tools to scale your research, achieving faster insights and managing global studies with ease while maintaining high quality.

This course includes

9 interactive live sessions

Lifetime access to course materials

33 in-depth lessons

Direct access to instructor

3 projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Week 1

Apr 7—Apr 13

    Class 1. LLM Prompting + AI-Moderated Interviews

    • Apr

      7

      AI for Customer Research - Class 1

      Mon 4/75:00 PM—7:00 PM (UTC)
    • Apr

      7

      AI for Customer Research - Class 1 (repeat)

      Mon 4/711:00 PM—1:00 AM (UTC)
    6 more items

    Class 2. AI-Moderated Interviews + AI-Powered Analysis

    • Apr

      10

      AI for Customer Research - Class 2

      Thu 4/105:00 PM—7:00 PM (UTC)
    • Apr

      10

      AI for Customer Research - Class 2 (repeat)

      Thu 4/1011:00 PM—1:00 AM (UTC)
    7 more items

Week 2

Apr 14—Apr 17

    Class 3. AI-Powered Analysis + Synthetic Users

    • Apr

      14

      AI for Customer Research - Class 3

      Mon 4/145:00 PM—7:00 PM (UTC)
    • Apr

      14

      AI for Customer Research - Class 3 (repeat)

      Mon 4/1411:00 PM—1:00 AM (UTC)
    8 more items

    Class 4. Synthetic Users + Building Your Insights System

    • Apr

      17

      AI for Customer Research - Class 4

      Thu 4/175:00 PM—7:00 PM (UTC)
    • Apr

      17

      AI for Customer Research - Class 4 (repeat)

      Thu 4/1711:00 PM—1:00 AM (UTC)
    6 more items

Post-course

    5. Post-Course Strategic Action Plan

    2 items

Bonus

    6. Bonus Materials: Guidebooks, Frameworks, Report & Tool List

    7 items

4.6 (9 ratings)

What students are saying

Meet your instructor

John Whalen, PhD

John Whalen, PhD

I lead Insights & Innovation at Brilliant Experience, where I help global brands understand the psychology behind their customers' behaviors and bring successful products to market.


Initially skeptical about AI, my team and I conducted extensive “AI vs. Humans” studies to pinpoint precisely where AI-enhanced research excels—and where human judgment remains irreplaceable. I became convinced that AI will transform how research will be done.


Now I regularly interview pioneering founders in the AI-for-UX space and leverage the latest AI tools to deliver rapid, scaled, global insights for top brands.


With a PhD from Johns Hopkins, I combine academic rigor with real-world pragmatism to help you harness the new realities of AI-powered research.

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Join an upcoming cohort

AI for Customer Research: Future-Proof Your UX & Product Skills

April 2025

$499

Dates

Apr 7—18, 2025

Payment Deadline

Apr 5, 2025

Don't miss out! Enrollment closes in 7 days

May 2025

$499

Dates

May 5—16, 2025

Payment Deadline

May 4, 2025

June 2025

$499

Dates

June 2—13, 2025

Payment Deadline

June 1, 2025
Get reimbursed

Course schedule

6 hours per week

  • Mondays & Thursdays

    1-3 pm EST or 7-9 pm EST (your choice)

    Interactive workshop: Learn new concepts and get set up to conduct hands-on training with AI-powered research tools.


    Workshops are being run identically in the afternoon and evening so that you can pick what works best for you!

  • Weekly projects

    2 hours per week

    Test and master AI-powered tools for research design, recruiting, research moderation, data analysis, and reporting. Determine which tools are right for you.

  • Office hours

    2 hours per week

    Optional time to meet with the session host and get 1:1 advice and support.

Free resource

AI vs Humans - A User Research Showdown

We conducted a head-to-head test of humans and AI-tools each performing research tasks such as designing studies, moderating interviews, analyzing results, and creating deliverables. We then had expert researchers blindly evaluate the output from AI and humans to learn when AI tools performed well, and when humans are indispensable.


Download a 1-page brief summarizing our findings to find out when AI tools were most valuable!

Get this free resource

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

Frequently Asked Questions

Stay in the loop

Sign up to be the first to know about course updates.

A pattern of wavy dots

Join an upcoming cohort

AI for Customer Research: Future-Proof Your UX & Product Skills

April 2025

$499

Dates

Apr 7—18, 2025

Payment Deadline

Apr 5, 2025

Don't miss out! Enrollment closes in 7 days

May 2025

$499

Dates

May 5—16, 2025

Payment Deadline

May 4, 2025

June 2025

$499

Dates

June 2—13, 2025

Payment Deadline

June 1, 2025
Get reimbursed

$499

4.6 (9)

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7 days left to enroll