Problem Solving and Innovation with ChatGPT -- The Amazon Way
5 Weeks
·Cohort-based Course
Propel your ability to solve problems & innovate with the Amazon working backwards approach and leadership principles. AI prompts included.
Problem Solving and Innovation with ChatGPT -- The Amazon Way
5 Weeks
·Cohort-based Course
Propel your ability to solve problems & innovate with the Amazon working backwards approach and leadership principles. AI prompts included.
Course overview
Solve wicked problems, innovate, create value. Propel your career & business.
Leveraging many of the Amazon problem solving and innovation techniques, we are going to learn and practice how to solve hard business problems.
We will leverage generative AI and provide prompts... but the focus is on the critical thinking and leadership skills to drive change. AI can help...but it can't think or lead (at least yet).
We go beyond the Amazon working backwards basics and discuss the communication, culture and leadership approaches to successfully drive change.
Class includes four hours of instruction and an hour one-on-one with John on your innovation concept.
Bring your hard business problems and innovation concepts...because we are going to learn by doing.
About John Rossman
John Rossman is an early Amazon executive who launched the Marketplace business in 2002.
He is the author of three books including the best sellers The Amazon Way and Think Like Amazon.
He is a keynote speaker and advisor. (www.johnrossman.com)
He writes The Digital Leader Newsletter (https://thedigitalleader.substack.com/)
He was a partner at Arthur Andersen and Alvarez and Marsal. He has served as an interim leader at several companies.
He has served as the Senior Technology Advisor at the Gates Foundation & Senior Innovation Advisor at T-Mobile.
Who is this course for
01
Managers and individual contributors at large enterprises. Senior management at small companies. Startup leaders.
02
You want to become a leader who knows how to drive problem solving and innovation. How we communicate and collaborate is key!
03
Generative AI can help us be better problem solvers and accelerate us to success...but it cannot do the thinking for you. Prompts provided!
What you’ll get out of this course
Problem solving techniques
Leverage customer centricity, jobs-to-be-done, problem reframing and other problem-space approaches to become a master at problem definition and analysis.
Remember -- "A problem well stated is a problem half solved" — John Dewey
Ideation Approaches
Wicked problems, which are multisided, complex and not easily solved, require creative and multi-leveled approaches.
Solving hard problems, true innovation, takes the consideration of many potential ideas.
Learn how to create better ideas.
Apply Amazon's Working Backwards Techniques
We will leverage an adapted version of Amazon's working backwards approaches. This includes not just the Future Press Release and FAQ's (PRFAQ) but a better way to explore the problem and using narratives to think, debate and create clarity.
Apply Generative AI
I'll show you how to accelerate your progress using ChatGPT. Custom prompts to help ideate, think through alternatives, write compelling approaches, leverage frameworks. But in the end, we must improve our thinking...ChatGPT just helps.
End with a Plan
You will do more than build skills. You'll end with a plan on how to solve a hard problem and innovate in your business.
More Than Instruction -- 1 on 1 Coaching and Advising
In addition to the two cohort sessions, you get one-on-one coaching & consultation with John Rossman. Let's build not just a great concept, but a communication and leadership plan to involve others.
Problem Solving and Innovation with ChatGPT -- The Amazon Way
What people are saying
Brad Stone
Manny Bernabe
Kevin McCaffrey
Eric Martinez
Meet your instructor
John Rossman
Author, Keynote Speaker, Advisor -- Problem Solver
John Rossman is the author of three books on leadership and business innovation including the best seller The Amazon Way. He is an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002.
Today he is a leading keynote speaker on leadership for innovation and transformation. John is an operator and builder whose love is diving into business problems and customer needs designing innovative solutions and business models, and creating durable enterprise value.
John is the founder of Rossman Partners, a leadership development, coaching and advisor solutions company.
He is often joined by his French Bulldog, Bossman.
John has a new book being released 2/27/24 -- Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital Era. Get a free Kindle version at release at www.bigbetleadership.com
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Problem Solving and Innovation with ChatGPT -- The Amazon Way
Course syllabus
01
What Sucks? -- Problem Formulation
Leveraging customer obsession, jobs-to-be done analysis and Rossman's "What Sucks?" analysis, we dive deep into the problem space.
We cover how "simplification" is the hardest and most important path to driving true innovation and problems.
We will demonstrate how ChatGPT can be used to complement problem understanding and customer centricity.
02
What's The Future? -- Concept Development
Leveraging "working backwards" with ChatGPT, we will build your concept and experimentation plan.
But more...bringing others along is critical. How you communicate, how you set expectations, how you lead makes the difference in actually creating value.
03
Let's Get Real -- Pressure Test Your Concept 1-on-1
You'll provide John your material and then we will review, pose alternatives, THINK BIG, uncover the below-the-waterline risks which can sink concepts.
We will take the hour to improve and solidify your plan. You schedule the hour on my calendar.
Course schedule
2 classes - 2 hours each; 1 hour 1-on-1
Friday cohort & Saturday cohort
9 AM - 11: AM EST
There are two cohorts -- a Friday morning cohort and a Saturday morning cohort.
Friday: 12/1 & 12/8
Saturday: 12/2 & 12/9
You can attend either giving you flexibility.
Weekly projects
2 hours per week
Like most things, you'll get out of this what you put into it. Plan on at least two hours per week of work to develop your brilliant concept.
One-on-One Consultation
One Hour
You'll schedule dedicated time with John to discuss the problem, innovation and plan you've developed.
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The Amazon Way -- First Section
You get the
- The Preface -- new in 2021, challenging Amazon's leadership
- The Foreword -- written by Tom Alberg, Madrona Ventures and Amazon board Member
- The Introduction
- Chapter 1: Customer Obsession
The Amazon Way: Amazon's Leadership Principles
This book is in it's third edition, translated to 13 languages, over 1,300 customer reviews!
Get Your Free Chapters
Learning is better with cohorts
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
Frequently Asked Questions
What happens if I can’t make a live session?
I work full-time, what is the expected time commitment?
What’s the refund policy?
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