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Mastering Work Intake - From Chaos to Predictable Delivery

1 Day

Cohort-based Course

Learn to solve IT’s dirtiest secret — work intake. Stop ignoring it. Start fixing it.

Mastering Work Intake - From Chaos to Predictable Delivery

1 Day

Cohort-based Course

Learn to solve IT’s dirtiest secret — work intake. Stop ignoring it. Start fixing it.

Hosted by

Jeremy Willets and Thomas Cagley

Authors of “Mastering Work Intake: From Chaos to Predictable Delivery”

Jeremy Willets and Thomas Cagley

Authors of “Mastering Work Intake: From Chaos to Predictable Delivery”

Course overview

Diagnose and solve work intake anti-patterns

Become a work intake master. Work intake is the biggest challenge facing organizations today. If you don’t get work intake right, you won’t be in business for very long.

Cohort includes teaching, peer feedback & discussion, feedback from Jeremy and Tom, Q&A, templates, and an electronic copy of our book, Mastering Work Intake: From Chaos to Predictable Delivery.

This course is for you if you’re a…

Scrum Master / Agile Coach who aspires to help teams and organizations predictably deliver.

Project Manager / Program Manager / Portfolio Manager who craves better ways to facilitate conversations around scope, schedule, & priority.

Product Owner / Product Manager / Release Manager / Delivery Manager / Delivery Lead who truly wants to maximize value delivery.

Scrum Master / Agile Coach who aspires to help teams and organizations predictably deliver.

Project Manager / Program Manager / Portfolio Manager who craves better ways to facilitate conversations around scope, schedule, & priority.

Product Owner / Product Manager / Release Manager / Delivery Manager / Delivery Lead who truly wants to maximize value delivery.

What you’ll get out of this course

Master work intake. Predictably deliver.

You’ll leave with a thorough understanding of the topic, as well as things you can act on immediately to start solving work intake challenges.

Facilitate effective prioritization and sequencing. Get the right things done in the right order.

You’ll leave with step-by-step facilitation approaches to collaborate with colleagues on prioritization and sequencing.

Navigate all levels of the organizational structure. Ensure the organization is effective.

You’ll leave with an awareness of the impact of organizational structure on work intake, and a map of your own organizational structure.

Measure work intake and flow. Get the right things done at the right time.

You’ll leave with a tangible list of ways to immediately measure flow and work intake in your context, so that you understand what’s working… and what isn’t.

Diagnose a variety of work intake problems. Get to work solving them.

You’ll leave with techniques that you can use to diagnose and solve work intake anti-patterns… and a plan to implement when you get back to the office.

This course includes

1 interactive live session

Lifetime access to course materials

7 in-depth lessons

Direct access to instructor

Projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Week 1

Nov 9

Nov

Session

Sat 11/92:00 PM—5:00 PM (UTC)

Hour #1

3 items

Hour #2

3 items

Hour #3

1 item

Free resource

The Primary Causes of Work Intake Problems

Causes of work intake problems often occur in tandem with one another. They are always a reflection of organizational culture.

Here’s a quick look at each cause… and a question to help you recognize if this is a problem.

Get this free resource

Meet your instructors

Jeremy Willets

Jeremy Willets is a coach, speaker, and author who has spent the last decade working with people and teams to achieve greatness in the workplace. He started out as a technical writer on a Scrum team and quickly fell in love with Scrum and the Agile Manifesto values and principles. Since then, he’s served thriving organizations as a Scrum Master, Agile Coach, Senior Agile Coach, Release Train Engineer, people manager, and mentor.

Jeremy has spoken at conferences throughout the midwestern United States. He’s an avid Substack blogger and music maker. He holds a SAFe® Practice Consultant (SPC) certification.

Jeremy can be found at jeremywillets.com

Thomas Cagley

Tom Cagley is a consultant, speaker, author, and coach who leads organizations and teams to unlock their inherent greatness. He helps teams and organizations adopt and adapt agile and lean concepts so they can thrive. His coaching is focused on implementing changes that impact cycle time, productivity, quality, morale, and customer satisfaction; and then proves it. He has been an internationally respected blogger and podcaster for over 18 years, focusing on software process and measurement. His blog entries and podcasts have been listened to or read well over a million times. He is a two-time Past President of IFPUG.

Tom can be found at tomcagley.com.

What people are saying

I was lucky enough to work with Jeremy Willets and Thomas Cagley. I learned so much from them and continue to think of them as the experts. If they are assembling a cohort, you know it’s going to be great!

Jillian Testa

Enterprise Agile Coach

You won’t find two better people to learn from!

Linda Podder-Reid

Agile Coach

This class offered an outstanding learning experience … Engaging discussions and practical exercises illuminated the material, presenting a learning approach that was unique to me, but incredibly valuable. This class enriched my understanding and refined my practical skills, making it a truly great learning experience.

Christine Green

Program Manager & Advisor on Software Contracts

“[For] all of my clients — [and] all the people who think they might be clients — this business of work intake is a really big problem. The principles [in “Mastering Work Intake”] make it possible for people to be actually able to master work intake.”

Johanna Rothman

Author, Consultant, Speaker

I thoroughly enjoyed participating … I walked away with new ideas to try within my organization, new agile connections from outside my organization, and an overall better understanding of work intake's direct impact on delivering software predictably.

Cece Wolf

Agile Release Manager | Agile Coach

[A] great memorable session and lot of inspiration to adopt this mindset and drive this across organization. [A] big "THANK YOU" 👏 for hosting these sessions and writing this great book on "Work Intake" ✨. You both are just AWESOME. 🔥

Soumya Sikder

Enterprise Agile Coach

There are so many reasons individual contributors, project managers, engineering managers and product focused individuals should take this class. This class teaches immediately applicable tools and insights that help both teams and organizations work on the right thing at the right time. Managing work intake IS a critical part of doing the work.