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The Customer Compass

3 Weeks

·

Cohort-based Course

Learn to conduct customer insight interviews - so you know what your customers value most and how to deliver it to them.

Course overview

Most people "think they know" what their customers want, but have never asked.

Is that you?

Are you... flying blind?


Are you trying to build your business based guesses and untested ideas?


Are you going to market with a "build it and they will come" mentality?


That's a huge risk. According to CB insights more than 40% of businesses fail due to lack of market fit.


It's no way to build a sustainable business.


The most successful businesses lead with a customer-centric approach. They take the time to listen to their customers and understand them deeply. And so should you.


Why?


As an expert in your customers, it's easier to know what to offer. And how best to sell and deliver, the right things, at the right prices. And how to communicate in a way that resonates with them. It enables you to build and grow your business with more clarity and purpose.


The Customer Compass, helps you learn how to successfully conduct customer insight interviews. So you can get answers to the questions you have, directly from your customers.


A must have skill for anyone building or growing a small business.

Who is this course for

01

You're a Startup with lots of questions about what your customers need and want. You are ready to better understand how best to serve them.

02

You're an experienced coach, expert or service professional building a business but you haven't yet interviewed potential customers.

03

You're an established business owner in a shifting market or you're pivoting the business. And you need to better understand your customers.

What you’ll get out of this course

Learn to conduct interviews more confidently

It's impossible to feel confident when you're unsure what your doing. Build your skills. And discover how set the right tone for the conversation. Using tools like AI to support the process.

Understand what questions to ask and how

Unsure what to ask? You'll define which questions are the right ones for your business. With example scripts you'll create your own scripted guide to keep you on track.

Take action while your building skills

From day 2 you're taking action; building momentum towards reaching your goal. Maybe you feel anxious about doing interview - together we get you started.

Practice and get feedback to improve

During the mock interview session you will practice in a supportive environment. Get actionable feedback and be able to adjust before it's more critical.

Define your success plan

You won't be able to conduct all the interviews needed during our time together. You will create your success plan to stay on track and reach your goals.

Using AI to support your work

These newly added lessons support you in refining what you do to align better your industry and business. Each module has tips on how to use AI to support your work. And at the end how to use it to help you analyze & interpret results.

What’s included

Janene Liston

Live sessions

Learn directly from Janene Liston in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.

Course syllabus

26 lessons • 6 projects

Week 1

May 13—May 18

Week 2

May 19—May 25

Week 3

May 26—May 31
    Nothing scheduled for this week

Bonus

    BONUS: The Pricing Relevant Bio

    3 items

    BONUS: Introduction to pricing for small businesses

    4 items

What people are saying

        When I started the course, I thought I was going to die. But I didn’t die, quite the contrary! Don’t hesitate, sign up, and do these interviews. It will change everything in the way you assess the value of your work, and Janene will be there every step of the way to help you. Thank you Janene.
Anna D.

Anna D.

Foounder of Anna's Eats
        Before I felt uncertain about approaching customers. Now, I feel confident when reaching out and having those conversations. Janene is very well structured and presents topics professionally. And thanks to her, I understand pricing is a state of mind.
Benjamin G.

Benjamin G.

Founder, Classic Parts Finder
        I used what I learned to run a survey and narrowed down my target customers. I have bigger clarity on what I can offer. I feel more confident in developing my business. I would recommend attending any of the programs, Janene has an enormous knowledge. And she takes care of you.
Marta K.

Marta K.

Business Owner
        I felt that my business was stalled. I didn't know how to go ahead. Through the course I discovered when I know what the customer values, I will know my value and can price accordingly. I feel more connected to the purpose of my business and my customers. Working with Janene is much more than you imagine.
Ming T.

Ming T.

Founder, Atlas Sensing Labs

Meet your instructor

Janene Liston

Janene Liston

Janene is a highly trusted Pricing Consultant & Business Strategist working with small businesses, startups and entrepreneurs across industries and the globe. She’s also a Certified Pricing Professional who has been helping businesses improve pricing and profits for over 25 years.


Her mission is to empower small businesses to be more sustainably profitable. Helping them know the value of their offer and more effectively implement their pricing. Ensuring they can confidently create, communicate and charge for the value they deliver. She’s the host of Live with the Pricing Lady, the Podcast, a European public speaking Champion and a sought after podcast and radio show guest.


Watch out, her passion for pricing is contagious.

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Free resource

VIDEO: 5 Questions to Ask Yourself to Identify Your Ideal Audience

Most people struggle to get clear answers about what their clients want, in part, because they're trying to sell to EVERYONE. That means when you ask you get a mix of answers which don't lead you in a particular direction.


But you probably find it hard to let go and figure out which one to focus on. In this video we take a look at 5 questions you can ask yourself to help you identify your ideal target customer.


Narrowing it down to one to focus on means you can build your business with more clarity and focus. Get started today!

Watch this free video

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

Frequently Asked Questions

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The Customer Compass