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Deliver Fearless Feedback

9.7

(30 ratings)

·

3 Weeks

·

Cohort-based Course

Go from dreading feedback conversations to leading them with confidence in just 3 weeks.

Hosted by

Katie Ceccarini

Certified Executive Coach, Facilitator, Founder, Former Yelp

Course overview

Stop beating around the bush. Start making feedback more direct & actionable.

Drive the behavior and performance changes your people deserve and the business needs.


If you want to practice your own scenarios and learn impactful frameworks to drive your team's performance & distinguish yourself as an invaluable leader, this is for you!

Who will thrive in this courses:

01

You are a manager within a start-up & pace of business can feel impossible to give real time feedback to both direct & indirect reports.

02

You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.

03

You have 1-6 years of management experience and you want to elevate your career by distinguishing yourself as a developer of great talent.

What you can expect from this course:

Move beyond theory with hands-on practice

You will workshop and practice actual feedback situations you're facing (or have faced). You'll receive an invaluable hardcopy learning guide (international attendees & sign ups after Sept 6th will receive an electronic version) and a 30-min 1:1 with Katie.

Deconstruct the core elements of successful feedback conversations

You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.

Develop your ability to successfully handle reactions to feedback

Navigate defensiveness with a proven model that enables your people to be seen and gets you back to the heart of the feedback.

Reframe your perspective & build confidence

You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.

Distinguish yourself as a developer of people

You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.

9.7

(30 ratings)

What people are saying

        I learned so much in such a short amount of time and if you're thinking of taking this course, do it! In each session, we had plenty of time to discuss real-life scenarios and get feedback from Katie and the rest of the group on how best to approach it. Katie also left us with plenty of resources to reference after the class ended.
Carly Beltramo

Carly Beltramo

Senior Social Media Manager
        This is one of the best feedback trainings that I’ve had in my career - this is not an exaggeration. Katie is a really great teacher. She brings really great enthusiasm to the course, real world examples, and creates a space that we can be vulnerable and safe to share our experiences.
Nana Kyerematen

Nana Kyerematen

Senior Community Relations Specialist
        Why didn't I take this sooner? Katie's methods are authentic and truly come from a place of compassion and professionalism. It speaks to my own values as a person and manager. She has so many great talking points and nuggets of information. (I wish Katie could live in my ear!)
Farrah Akhtar

Farrah Akhtar

Community & Brand Marketing Leader
        From start to finish I learned and practiced methods and conversation tactics that I have already been able to use during 1:1s with my teammates, in emails, and even in quick ping conversations. I loved Katie's enthusiasm and encouragement! Highly recommend if you or anyone you know is looking to grow in their management role.
Jayme Hitchcock

Jayme Hitchcock

Associate Regional Lead of Community
        In this course, I picked up clear frameworks with obvious and immediate impact, had the opportunity to practice and workshop my own instances. Katie herself has a positive energy, engages with everyone in ways that they can participate fully, and brings her own real world examples to bear. I highly recommend this course!
John Dimatos

John Dimatos

Product and Community Strategy
        The methodology behind Katie's ability to deliver feedback in a succinct, professional & compassionate manner speaks to her illimitable leadership skills. Katie personifies Frank A. Clark's sentiment: "Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots." Highly recommend for all managers!
Morgan Cole

Morgan Cole

Learning & Development Leader
        Katie is a management genius! This course is great for seasoned and new managers. Katie was able to break all of her concepts up into bite sized, digestible, actionable information.  The workbook and concepts learned are something I'll be turning back to again and again. Thanks Katie!
Holly Kelton

Holly Kelton

Regional Lead
        The course was invaluable for leveling up feedback! Katie brought high energy to every coaching session and was very personal in their written feedback. The learning guide was a helpful resource throughout the entire course and I appreciated all the examples that showcased the course teachings in action. 
Jason Fong

Jason Fong

Community Relations Manager
        Katie is an amazing instructor and the content was new, engaging and interesting. She went above and beyond to provide us with resources and toolkits, as well as to answer all our questions. I would recommend this to anyone and everyone, whether you manage a team or not. This course is excellent for anyone who is a manager who wants a refresher.
Emily Wiener

Emily Wiener

People & Program Manager
        This course had a great amount of interaction through conversation and exercises. I felt engaged throughout the entire program. The smaller group conversations also helped me feel more closely connected to my colleagues. I'm leaving the course with more tools to share feedback and receive feedback. Thank you, Katie!
Carol Benovic-Bradley

Carol Benovic-Bradley

Community at Reddit
        This course was very helpful in helping me think about how to frame feedback in a way that can help team members receive it positively and grow from it.
Saba Sohail

Saba Sohail

HRIS Management
        Highly insightful, interactive and extremely practical and easy to put into action. Much recommended, you will not be disappointed! Will change the way we all give and receive feedback.
Colleen Curtis

Colleen Curtis

Head of Community Experience
        This course immensely helped me reframe my approach to giving and getting feedback. The course was discussion based and rooted in examples which made it really helpful to dissect what to do, improve or understand what to learn from.
Laurelle Potter

Laurelle Potter

Regional Director
        This class is definitely a winner! I've been in Management for over 20 years and can never have enough tools in my tool box when it comes to working with people. Katie delivered a solid class that was helpful to all of the different management levels in our company. The discussions resonated with everyone and had us all engaged. I highly recommend!
Julia Shaffer

Julia Shaffer

Director of Surgical Services

Meet your instructor

Katie Ceccarini

Katie Ceccarini

Being able to effectively deliver feedback will make or break your ability to manage and lead your team, as I very much learned in my early years at Yelp.


In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.


I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.


The purpose of this course is to share with you the core mindsets and tactics that helped me transform from a manager who put off feedback to a leader who was known for high impact, thoughtful feedback delivery.


If you're a people manager, leader, or team lead, this course is for you.

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Deliver Fearless Feedback

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Course syllabus

01

Mastering Your Feedback Mindset

Your fears and assumptions significantly impact the way you show up in a feedback conversation.


When you don't feel confident, you beat around the bush. When you're worried about the reaction, you walk on egg shells. That's not conducive to impacting behavior change, nor is it kind to our team member.


Let's set you up for success!

02

Delivering Effective Feedback Fearlessly

Develop your ability to deliver valuable feedback leveraging the Headline, Observation, Ask model.


Explore how feedback can and should escalate.


Observe then practice real feedback situations.


Walk away equipped to have the feedback conversations you've been putting off.

03

Navigating Feedback Reactions

Even with best laid plans and intentions, feedback can still spark a reaction, let's get you ready!


Simplify your approach by learning the HEAR model and then put it to work with real time practice.

Course schedule

  • Pre-Work Videos & Materials

    ~15 minutes

    Before joining each session, watch and read a couple of helpful resources to ground you in the core concepts and prepare you for discussion.

  • Wednesday, Sept 13th

    8:00 - 9:30 PST

    We kick off our course by exploring the impact Mindset and Relationship have on feedback delivery. Learn 1 core perspective shift, 3 mindset tactics, and then how to lead the Relationship Kickoff Conversation.

  • Wednesday, Sept 20th

    8:00 - 9:30 PST

    This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.

  • Wednesday, Sept 27th

    8:00 - 9:30 PST

    Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.

Free resource

Kickstarting Feedback Conversations

How you enter into a feedback conversation will make or break your effectiveness.


Stop saying, "Can I give you some feedback?"


Instead, start engaging more strategically with these 5 proven transition statements.

Get this free resource

Learning is better with cohorts

Learning is better with cohorts

Active, hands-on learning

Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.

Priceless resources

Course resources pack a punch. You will receive an invaluable learning guide, a folder of supplemental resources, and videos modeling effective feedback. Managers regularly report using their learning guide weekly, well after our course.

1:1 time with Katie

You will have access to one 30-minute 1:1 with Katie to further personalize your experience.

Frequently Asked Questions

What happens if I can’t make a live session?
What if I work full time?
Am I able to expense this course?
I've been managing for a while, is this course still relevant to me?
What if I'm not currently managing folks, will I still benefit?
I'm a Director and I'm considering enrolling multiple managers from my org, can I connect with Katie first?
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Be the first to know about upcoming cohorts

Deliver Fearless Feedback

Get reimbursed by your employer

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