Class is in session
9.7
(30 ratings)
3 Weeks
·Cohort-based Course
Go from dreading feedback conversations to leading them with confidence in just 3 weeks.
Class is in session
9.7
(30 ratings)
3 Weeks
·Cohort-based Course
Go from dreading feedback conversations to leading them with confidence in just 3 weeks.
Hosted by
Katie Ceccarini
Certified Executive Coach, Facilitator, Founder, Former Yelp
Course overview
Drive the behavior and performance changes your people deserve and the business needs.
If you want to practice your own scenarios and learn impactful frameworks to drive your team's performance & distinguish yourself as an invaluable leader, this is for you!
01
You are a manager within a start-up & pace of business can feel impossible to give real time feedback to both direct & indirect reports.
02
You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.
03
You have 1-6 years of management experience and you want to elevate your career by distinguishing yourself as a developer of great talent.
You will workshop and practice actual feedback situations you're facing (or have faced). You'll receive an invaluable hardcopy learning guide (international attendees & sign ups after Sept 6th will receive an electronic version) and a 30-min 1:1 with Katie.
You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.
Navigate defensiveness with a proven model that enables your people to be seen and gets you back to the heart of the feedback.
You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.
You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.
Deliver Fearless Feedback
9.7
(30 ratings)
Carly Beltramo
Nana Kyerematen
Farrah Akhtar
Jayme Hitchcock
John Dimatos
Morgan Cole
Holly Kelton
Jason Fong
Emily Wiener
Carol Benovic-Bradley
Saba Sohail
Colleen Curtis
Laurelle Potter
Julia Shaffer
Being able to effectively deliver feedback will make or break your ability to manage and lead your team, as I very much learned in my early years at Yelp.
In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.
I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.
The purpose of this course is to share with you the core mindsets and tactics that helped me transform from a manager who put off feedback to a leader who was known for high impact, thoughtful feedback delivery.
If you're a people manager, leader, or team lead, this course is for you.
01
Mastering Your Feedback Mindset
Your fears and assumptions significantly impact the way you show up in a feedback conversation.
When you don't feel confident, you beat around the bush. When you're worried about the reaction, you walk on egg shells. That's not conducive to impacting behavior change, nor is it kind to our team member.
Let's set you up for success!
02
Delivering Effective Feedback Fearlessly
Develop your ability to deliver valuable feedback leveraging the Headline, Observation, Ask model.
Explore how feedback can and should escalate.
Observe then practice real feedback situations.
Walk away equipped to have the feedback conversations you've been putting off.
03
Navigating Feedback Reactions
Even with best laid plans and intentions, feedback can still spark a reaction, let's get you ready!
Simplify your approach by learning the HEAR model and then put it to work with real time practice.
~15 minutes
Before joining each session, watch and read a couple of helpful resources to ground you in the core concepts and prepare you for discussion.
8:00 - 9:30 PST
We kick off our course by exploring the impact Mindset and Relationship have on feedback delivery. Learn 1 core perspective shift, 3 mindset tactics, and then how to lead the Relationship Kickoff Conversation.
8:00 - 9:30 PST
This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.
8:00 - 9:30 PST
Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.
How you enter into a feedback conversation will make or break your effectiveness.
Stop saying, "Can I give you some feedback?"
Instead, start engaging more strategically with these 5 proven transition statements.
Active, hands-on learning
Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.
Priceless resources
Course resources pack a punch. You will receive an invaluable learning guide, a folder of supplemental resources, and videos modeling effective feedback. Managers regularly report using their learning guide weekly, well after our course.
1:1 time with Katie
You will have access to one 30-minute 1:1 with Katie to further personalize your experience.