Create surveys that get huge participation, delight your audience, and yield pinpoint accurate results to make the best decisions every time
Matthew Champagne, Ph.D.
Scientist, Evaluator, Entrepreneur, SURVEY Magazine's "Technology Visionary"
Yes, you need feedback from your students, customers, attendees, members, employees and your followers. But so does everyone else on planet Earth - we are bombarded with requests for our feedback and no one will spend time filling out YOUR survey unless you prove the huge WIIFM.
So how do we get OUR survey heard above the din? How do we get our people to repeatedly take time to provide deep meaningful honest insights that will improve our courses, programs, products & services?
The answers are already known. Decades of psychological research and 96,000,000 data points gathered from 550 organizations have yielded The 9 Principles of Feedback that determine survey response rate, the accuracy of survey results and whether people will enthusiastically fill out your surveys every time you ask.
You want to KEEP your Customers, Clients, Patients & Members FOREVER - with x-ray vision surveys of what products & services they want next
You want to DELIGHT your Students, Trainees, Attendees & Participants - using surveys to create a remarkable learning experience
You want to create a GRAVITATIONAL PULL on your Email list, Prospects & Social Media fans - who repeatedly answer every question you ask
You want HONEST responses from your Employees, Patients, & Alumni to make meaningful changes that will keep them happy
Dr. Champagne has reviewed 9,000+ surveys for 550 organizations. He will do a line-by-line analysis of your survey, evaluation or assessment, explaining all modifications needed to guarantee high response rate and accurate results that will guide you to the right decisions.
There are RULES and psychometrics that must be followed for a survey to "work". We don't have a year to learn them all, so I'll share the shortcuts that will guarantee you ask the BEST questions that your people will WANT to answer, giving you the key insights you need.
1. Timing & Frequency
3. Non-financial Incentives
4. Single Purpose
5. Survey Conversations
Apply these practices to surveys you deliver before-during & after your webinars, courses, training, conferences and meetings to create a WOW experience for all.
Yes, of course! We'll share the latest news and predictions of the changes that artificial intelligence will soon bring to surveys, assessments, polls, and evaluation. (spoiler: I believe it is going to be really bad in the short term but wonderful in the long term, you'll see!)
I will gift you my most popular products, including: (1) The Survey Playbook - the world's #1 survey guide; and (2) the newly updated 9 Principles of Feedback infographic
Before the course begins, I'll ask everyone what survey problems and issues they need solved AND what survey tips and ideas they've discovered through experience. In this way, everyone will get the answers they need AND connect with other survey experts in the room.
Survey Conversations - Create surveys your people WANT to answer
Robert Rossi, M.S., MBA
Stephen Schepman, Ph.D., MBA
Jennifer Brenton, M.D.
For 30 years, Matthew Champagne has been a researcher, instructor, scientist, evaluator & serial entrepreneur. His training is based on more than 9,000 surveys, evaluations and assessments he has critiqued and developed for 550 organizations. Dr. Champagne was named “Technology Visionary” by SURVEY Magazine for his pioneering work merging psychology and technology to create never-before-seen customer feedback solutions. When not teaching, “Doc” is usually cruising with his family or playing keyboard in his rock band.
Increasing Participation / Response Rate
2pm - 4pm Eastern time
3:30pm - 5:30pm Eastern time
3pm - 5pm Eastern time
At a convenient hour for you / your team
Some of my 550 clients who applied what you are about to learn from this course:
Becker Professional Review
U.S. Department of Education
International Business Innovation Assoc.
Detroit Medical Center
Online Learning Consortium
U.S. Army National Guard
Society for Information Management
Child Welfare League of America
Electric Power Research Institute
Alfred P. Sloan Foundation
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