Debbie is a Customer Experience (CX) and User Experience (UX) strategist and change agent specializing in setting houses in order in record time. She has nearly 30 years of experience but has been advised to mention only 15 years on her résumé and LinkedIn.

Debbie is an experienced leader with a track record of building and leading diverse research and design teams, shaping product vision, influencing strategies, and driving initiatives.

She’s a mentor, coach, and team-builder who improves productivity, work quality, cross-functional collaboration, and outcomes. Her experience includes many years of user and behavioral research, evidence-based insights, information architecture, UX and product design, wireframing, prototyping, usability testing, iteration, and monitoring user behavior and project outcomes.

She hopes you enjoyed some résumé keyword stuffing.

Clients called her “Mary Poppins” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. She was told to take “Mary Poppins” off her résumé because “the hiring manager is looking for a bulldog.” The hiring manager appears to have forgotten that Mary Poppins kicked ass.

Debbie’s 2022 book, Customers Know You Suck, is the customer-centricity how-to manual. She’s proud of the book and knows it can help companies that care about improving quality, value, and business and customer outcomes. However, companies mostly want the business outcomes while skipping the quality, value, and customer satisfaction or delight that would get them there.

“Customer Experience – Customer Centricity” youtube.com/@cx-cc and “Delta CX” youtube.com/@deltacx are Debbie’s two YouTube channels. She has over 900 free educational videos teaching and advising people on product and service strategy, CX, UX, and more.

She’s looking forward to building up a new channel, youtube.com/@YourLifeAfterTech

Debbie isn’t completely sure when she’ll move on from tech—or when tech will move on from her—but if there’s anything she can do for or with you, she loves to find and solve problems. It’s one of her Core Personal Qualities.

Get in touch with her and join the community at LifeAfterTech.info