5 Days
·Cohort-based Course
Insufficient data or too many events is a design problem, not an implementation problem. You get the correct data by tracking 20 core events
5 Days
·Cohort-based Course
Insufficient data or too many events is a design problem, not an implementation problem. You get the correct data by tracking 20 core events
Course overview
Technically customer event tracking is extremely easy. It’s often just one line of code.
But this makes it easy to track too many events without a clear structure. Everything you track should help you to improve product and customer experience.
01
Founders who want to track customer growth and product adoption with high-quality data and quick implementation
02
Engineers who have zero motivation to implement 30+ events and would love to better focus on getting reliable core data.
03
Marketeers who are sick of broken journey funnels and can't analyze the performance of their marketing activities across the full journey.
A tracking plan design for your customer, product, and interaction data
You can design your tracking plan to make sure you cover the essential customer activities, product feature usage, and a smart way to track UX interactions.
An implementation plan for your tracking design
Having a tracking plan is great but you want the data flowing in. You will get a clear plan for tracking implementation. You will also know how to stitch user identities across all touchpoints.
Powerful arguments to sell the benefits of a good tracking plan internally
Often you need a buy-in to work on the tracking setup since it involves development resources. You will learn strong benefits and why it makes sense to invest this time.
Design a great tracking plan in one week
I was designing tracking setups for over 10 years but they were often hard to implement and still, teams were struggling to get value out of their data. This was because we designed them by looking at how people were interacting with websites and products.
So at some point, I flipped the approach and started with mapping how businesses are working and how customers experience the product on a milestone level. The tracking plans based on that changed two things significantly:
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01
Learn how to apply the Three-layer event schema framework
We work with three layers of event data to focus on suitable events. We are going from a high-level customer focus down to a granular interaction focus.
02
Cluster your events by using the Entity & Activity Model
Define your customer and product entities first. They define the scope you want to look at your data. Then explain the activities of these entities and, finally, their properties.
03
Map the journey from your customer's problem to your value
Learn how to effectively map your customer journey and identify & design the core entities of your business product. These entities will help you to focus your activities and cluster the data to make it easy to access and understand.
04
How to track product features and adoption
Getting data for product usage and adoption is not easy. You need to adopt the right abstraction level to not gather granular data. For product adoption, you need to combine different product activities into measuring value milestones or successful sessions.
05
How to unlock the superpower of event properties
While activities will help you understand how customers are progressing, the properties give you depth to analyze.
With properties, you can slice and dice the data to identify high-performance segments and the segments you can help to progress. And gives you powerful segments for marketing activities.
06
How to track user interaction
How much value is in knowing how users are using small parts of a feature (filters, sorting, icons)? For the big picture not much. For teams working on improving these features a lot. But these events need a good structure so they don't ruin your tracking plan and setup.
6-8 hours per week
Monday, Wednesday and Friday
12:00 pm - 2:00 pm PST
I want you to create your own event tracking plan after just one week. So no time to lose. We meet three times a week for a live session to work on the tracking design.
Weekly project
2 hours per week
You will work on designing a tracking plan with entities, activities, and the right properties - so that by the end of the week, you have the v1 of your event data and know how you can implement it.
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
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