All Inbox Zero sessions will be recorded and posted to the Student Portal for asynchronous learning.

Refunds are available with no questions asked until 3 days before the course begins. Otherwise, we can work with you to defer enrollment until a subsequent cohort date if necessary.

This course is designed for people who are currently working in a full-time role (especially very busy ones!). It should only take around an hour per day, and you'll quickly gain that time back with your newfound time-savings!

Inbox Zero is simply a method for managing your inbox. The basic idea is to open an email, deal with it, then get it out of your inbox once it's been dealt with. You use this process to work through every email in your inbox until there is literally nothing left—AKA, until you've "achieved Inbox Zero"!

Yes and no. While most of the principles of Inbox Zero are applicable to all email tools, our curriculum is built specifically for Gmail and Outlook, and references specific features or settings in both. Most most other tools do have similar features and settings, we will not be addressing them in this program.

When you sign up for the course, there will be an option to select a cohort. The weekly cohorts alternate between Outlook and Gmail (as indicated in their titles) so all you need to do is select the right cohort based on your tool of choice.

You are not alone. In fact, most people we work with have well over 10,000 unread emails in their inbox. We have a step calling "ripping the Band-Aid off" where we move all old and irrelevant emails to your archive in one fell swoop. This gets them out of your inbox but you'll still be able to refer back to them if needed.

We're not going to sugarcoat it, Inbox Zero will probably be a significant change from your current system. But there are no downsides and significant upsides to adopting this methodology. It is extremely rare for someone to go back to their "old way" of managing email after initially adopting Inbox Zero. We promise you'll love it!

It is absolutely NOT just for work! You can implement Inbox Zero in your personal email accounts, and parts of the methodology even apply to other tools like Slack, MS Teams, project management tools, and so on. In fact, MOST people that get to Inbox Zero in their work inbox find it so useful they adopt it for personal use as well.

NO! We specifically teach people to NEVER delete emails. Instead, we archive them. This gets them out of your inbox but they are never lost or deleted—they are simply in your archive.

YES! With Inbox Zero, once emails are dealt with they get moved to your archive (instead of getting deleted or sitting in your inbox). You'll be able to reference any past emails in your archive, and we'll introduce you to a few different techniques to easily find what you're looking for.

NO! Folders are a bit of a contentious topic in the Inbox Zero community, but we are of the firm belief that if your folder system is working for you, you should continue using it. We will, however, show you how to audit your folders and remove unnecessary clutter.

We have implemented Inbox Zero with thousands of people and hundreds of teams. We conduct surveys at the end of our engagements asking people how much time they've saved. The average response across all these surveys is around 5 hours per week, although answers have been as low as 3 and as high as 15.

Chances are, your situation isn't all that unique. We've implemented Inbox Zero with thousands of people and rarely encounter issues. It is a universal system that will work in virtually all email use-cases. The only times it doesn't work is when people are highly resistant to change or unwilling to open themselves up to new ways of working.

YES! We typically recommend flowing all of your email addresses into one inbox, then using Inbox Zero to manage that one shared inbox. However, it is your preference—some people prefer to simply implement Inbox Zero in each account and keep them separated.

In these cases, we typically recommend that both you and your assistant take the course. This ensures you're both on the same page with how your inbox is managed. Inbox Zero will be a fairly significant change to the way you're currently using email, so it's important that both you and your assistant understand how it all works.