Chad Horenfeldt is one of the most recognized and trusted voices in customer success. He is now known for his AI first mentality as a CS leader in native-AI startups.

He is a seasoned customer success executive with over two decades of experience in SaaS. Chad has held key positions at companies such as Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua), where he honed his expertise in customer success and customer experience strategies. Chad has been part of an IPO while at Eloqua and of two major acquisitions, one by Oracle and a second by Meta.

Beyond his professional endeavors, Chad is a recognized thought leader, frequently sharing insights on customer success through various industry publications and speaking engagements. Chad has received numerous industry awards, including being a 4X Top 25 Customer Success Thought Leader.